The hotel was convenient for our purposes (a weekend away with children to do a little skiing and playing in snow) and reasonably priced. The rooms were pleasant and the free swimming pool and sauna/steam room/jacuzzi were welcome after a day skiing. The children also enjoyed the free games room.

Some staff were friendly, but some were not. We tried to ring to confirm we wanted to have dinner at the hotel on the first night and were unable to get through on the phone. When we arrived the staff were quite unfriendly about this and only let us have food after we asked repeatedly even though a full buffet was laid out for other guests. We were an international group with only one Polish speaker and most staff didn't speak English or German so this seemed to be a bit of a problem at times.

Beautiful location, beautiful views, fresh air, good food in the restaurant, nice local (Czech across the border) beers. There is a swimming pool, Turkish sauna, a salt room and many other facilities available. The staff is friendly. There is fast wifi available which worked reliably.

The location is high up on a mountain side, walk to town and especially back is quite demanding. However, you choose this hotel due to the location so this is not really a complaint. Quite outdated rooms. There were problems with water supply, on two days we did not have any water at all for shower. The hotel fixed the problem but it took overnight to get working again as the big tanks needed to be refilled.

Amazing, staff are great, breakfast was super. Swimming pool and jacuzzi very good. Salt cave was a favorite of mine. Beds are super comfy. We will be back.

The wifi is iffy. Little tip, I bought a wifi repeater and it helped. They should consider this as well. No matter small thing

We liked the swimming pool, jacuzzi and sauna. There was no need to book them in advance and it is included in the price for free. Swimming pool is open from 9-21. Sauna from 18-21. Charged 20 PLN for car parking, but it was ok.

We would like if the curtains were little bigger. They barely fit the windows. I would like if they allow check in from may 1500 at least, not from 1600.

Friendly staff, garage parking available (perfect for motorcycles) if you are willing to pay.

The rooftop terrace is a bit messy.

very friendly and easy going staff, nothing was problem, fabulous breakfasts and dinner

finish sauna without proper relax room

Nature is great, the swimming pool was also wonderful. I see a lot of animals.

I had difficulties with communication, as I know Polish badly and I could not use English on reception.

Very cute and cozy city and this hotel in the middle of the forrest. We will definately come back

Secluded mountain location. Nice pool and sauna.

The hotel is basic but still comfortable and perfect as a base for the area. My friend who I travelled with needed an option for electric charging of the car, which apparently seemed not possible here, or perhaps was already booked. So we needed to find alternative arrangements for that. The room I was in was simple but comfortable. The crowning glory for me was the swimming pool, jacuzzi, and steam room, which were all possible to make use of. Breakfast was nice!

Unfortunately we had trouble with arranging breakfast and dinner, which may have come from some misunderstandings between us and the reception team. Luckily one staff was kind enough to find a solution for dinner, but it was a little stressful as not all staff were always accommodating - possibly again a mix up since only one of my group spoke Polish.