Excellent staff, really friendly, always willing to help. What we did not expect was that we could get a free meal in the restaurant when we got to the hotel after the dinner hours. The pools are great, especially the hot tubs after a long day outside. The room was quiet and had comfortable beds with few pillows to adjust for anyone's needs. In the breakfasts/dinners the dishes were refilled on an ongoing basis.

The breakfast/dinner vegan options were really poor, which was quite disappointing. In the menu in the room we did not see a single vegan dish :( Also these times a lot of hotels are deciding not to provide shampoo/shower gel in small plastic bottles, in this one they are still present. The nice thing was the water taps by the swimming pool, but the single-use plastic cups could be replaced with some other solution. We also noticed that in the room ventilation was not working efficient enough (?) Every day we came back to the room and felt that it did not get enough fresh air.

Most of all I liked the outside pool and jacuzzi - it's nice to lie in the water and look at the mountains. Also my son enjoyed the waterslides. This hotel has a bigger number of jacuzzi compared to Gołębiewski Karpacz which we visited a while ago. The food in the restaurant was also very good. Close to the hotel you can find a lot of interesting locations such as Skolnity - a mountain which you easily visit using a ski lift.

It's a pity that in the pool bar you can't pay with the bracelet - you need to have money or a hotel card. Also the choice of food at the breakfast was a little bit smaller than a while ago (I missed pancakes:)

Really liked the Waterpark facilities, it's amazing 👏🏻 also the food is really good

You have to pay separately for parking... usually in hotels that are 3+ stars the parking is included Also, it was hard to find drinking water anywhere (except the breakfast place)

Very friendly staff, they accommodated me both with early check-in and lage check out to for my travel schedule, rooms were clean with a nice view. Catering was absolutely amazing, it's probably the best dinner buffet I've seen and tried and I've seen aplenty.

l loved the facilities provided, water park, kids playroom , game room, pool and bowling.

I think food quality could be improved. good selections but some of the dishes were not as good as I would have expected.

Aquapark trading hours from 11AM, very late. The Finnish sauna was out of order and the rest of the saunas were still quite cold around 1PM. The room was a little bit smelly.

Great spa facilities, saunas, jacuzzi etc. lovely view. Nice food.

Lots of children, not many adults. Great for families but loud for couples who need peace and quiet.

A truly phenomenal place, a slice of paradise on earth…everything was perfect. It will be an honour to have the chance to return 🙏🏼

Nothing. Everything was perfect.

location

it is getting old

Breakfast was delicious,eggs omelet was perfectly made ,even if you are vegan, you can have something for yourself to eat