The Staff were most helpful as we didn't speak Polish , very accomodating and helpful .We were in Poland at a Scottish wedding and stayed here 7 nights , ate at the frestaurant most nights and the food was fantastic and of a very high standard . The service by the waiting staff was second to none and and the girls went out of their way to make our stay one of the best .

There was nothing we didn't like but the bar closed at 10pm which was a wee bit too early for us . There was a lidl store and licenced filling stn just yards away which was handy .

Breakfast is rich and varied. Rooms are clean and spacious. Surrounding is quiet. Hotel is accessible by tramway # 3 also for groups without car. A bit austere from outside, but probably best place in Zabrze

Check in and check out were a problem. There was some confusion about booking for group, the amount to be paid and the conversion rate between Zloty and EURO, when money was drawn from credit card.

Clean and well equipped rooms with free water, tea, and coffee. The hotel also had a good location with close to public transport and shops, but difficult to reach when you wanted to travel later in the evening.

Disappointing breakfast with watery scrambled eggs but nice selection of juices. The additional early check in fee is also a bit of a disappointment considering that there's no extra work for staff involved when a customer arrives an hour earlier than expected.

Location was convenient for the wedding venue we were heading to. Room size was very reasonable for two people. Breakfast choice was very good and the outdoor tables perfect for nice weather. the availability of the parking is convenient but charging for the spot 40PLN in such a remote spot far away from city center seems quite steep. I would understand it if it was city center and just few spots available but here that was super overpriced.

There was barely any place in bathroom to keep the toiletries, even though bathroom is big enough to fit some additional shelf.

The breakfast buffet has a large selection, including local dishes. The nice staff are helpful. The hotel is quickly accessible, quiet, nearby gas station and shops.

The group of guests dining in the corridor was an interesting feature of the four-star hotel. (I emphasize, it didn't bother me, but it doesn't belong there.)

Property exactly as expected

Check-in was not possible even 5 mins earlier than 14-00; at 14-00 got a long queue and crowd of loud of people in lobby - wife could not get the key at promise to pay 30 min later - my teleconference have hardly failed because of that. Not something expected at property claimed to be 4*

they have these fancy LED lights in the rooms, where you can create your own light colour and atmosphere, this is very fancy! very friendly staff! nice rooms

in the room the panel for the air condition is very complicated, so it's hard to adjust this to your own demands; I was there several times this winter and the walk ways were not cleaned from snow and ice, thus it's very slippery when walking outside

Room standard and cleanliness

Your credit card gets precharged for some wine that is made available in the room even if you don't want it. Reception staff are not friendly and ask impertinent questions. Color light fixtures in the room emit a high pitched noise making it impossible to use them.

Really enjoyed the couple of days in the Hotel , nice people good food and location. Looking forward to come back in next weeks

Nothing the wether was not good

Everything

Nothing