The location is very nice, and the department store is adjacent to the hotel, so if you want to go shopping, it is within proximity. There is a local night market within walking distance for Taiwanese food, but the big night market near the Love River will need taxi to get there. The staff is very knowledgeable about the location and what to do around.

Do shop around for package deal. I booked this on booking.com without realizing that they were having a promotion for taking the cruise to the port and other things included. So it's a bit pricey compared to the deal my sister got from their website

This five-star hotel has a great location. Brand name shops downstairs. lots of good restaurants upstairs and a food court downstair. We love it. The view of the harbor is wonderful! All the staff are very friendly and helpful. in 2 block is a new street train. easy to get around. The spa is wonderful and relaxing.

the bed has no form. i think it killed my back.

- Central location with restaurants / shops close by - Size and cleanliness of rooms - Very helpful and friendly staff - Extremly comfortable beds and overall appealing interior - Good Spa offering in the Hotel

- Interior slightly dated (some signs of use) - Limited amount of powerboxes - Windows (outside) were dirty (have been cleaned during the course of our stay)

Booked the hotel for my parents to celebrate their 56th wedding anniversary travel to Taiwan. The hotel made a special effort to have a simple decoration in their room and gave them a card. Room had a beautiful harbour view. My parents thoroughly enjoyed their stay. They commented it is indeed a Grand hotel.

The service is nice, also the facility and room are clean. The room is same as the picture on the hotel’s website. The most impressive one is the sauna! Better than any hotels that I’ve stay in Taiwan.

The indicator from parking lot to the hotel is confusing, we got lost in the department store and couldn’t found the location of reception desk with our luggage. Few of chairs in the lobby for guests. While we carrying our all luggages and waiting for our car at the lobby after check-out.

Was told during check-in there’ll be light snack food (similar to light food provided when checked in) provided throughout my stay, but small gift instead. Changes made without my knowledge. Only was told when I returned to room for the snacks.

The hotel was immaculate and well appointed. The staff was helpful and professional, and most had a high level of English--very helpful for us! Breakfast buffet was excellent; something for everyone, whether Asian or Western.

No complaints!

it was beautiful and clean. it felt luxurious. the staff was kind and attentive.

I didn’t like that pool, saunas weren’t open. I thought they were when I booked the room and think the price was too high not have those available. I think the twin beds were a bit too small for adults especially for the price. because of the holiday we were told our room wouldn’t be cleaned. we were there for 3 nights and didn’t even get our garbage changed or offered more water, coffee etc.

I liked the location. It was great to get upgraded to a suite. The room room was very comfortable.

I booked this hotel during Chinese New Year. The price for the room was more than doubled from the regular price. But no complaints since I did get an upgrade.

Great room and the staff were generally friendly. The breakfast box sent to my room (because i was within 21 days of arriving to Taiwan) was very tasty.

There was one staff member at the concierge who had a bit of a sour attitude. The restaurants used to be really good; i was a bit disappointed that the Japanese one was only serving a banquet now.