the hotel services have improved since my last stay. the new workforce is very professional, specially Miss. Shagra at the front desk.

in-room service was slow.

Everything about our stay was as you'd expect from such a refined hotel. The suite was spacious, very comfortable and high-tech. The furniture was very classy and visually appealing, it felt warm and cozy to sit in the living room. I'd like to thank the reservationn team since they accomodated my last minute request to decorate the room for a special occasion in a pleasent manner, and a gentleman named Ibrahim at reception, he was corteous and generous with my request to extend the check out period.

Two things: 1. We booked a city view suite, but the only view we had was the next huge building which completely engulfed our field of vision and covered the landspace so it slightly took away from the magic of the stay. Because you expect suites to have more remarkable views than regular rooms. 2. A minor mishap with the checkout, as we had to call twice with an hour between the calls and nobody showed up to take our luggage, so we took it ourseleves, it is not a big problem but it certainly did not meet our expectation from a lavish hotel.

very spacious room, friendly staff, good facilities.

Advertisements are misleading as they give the impression that the hotel is located in the tower next to it.

Our Reviews for the Faisaliah Hotel: We stayed in this amazing hotel in Riyadh. It was a beautiful hotel, i’ve never seen the most helpful and friendly service in all the hotels i’ve been to. There was a very delighted staff who helped us during our stay. His name is Mr Khaled who’s sits by the reception desk. He was very helpful as he supported us in getting one large suite instead as we booked 2 one bed suites. That was very helpful.

The breakfast price was expensive for children. The fire alarm switched on and waked us up unprepared. It turned out to be an accidental alarm. We asked about why this happened. We were given many different opinions which was very unreliable for us and we didn’t understand why they have done this.

Exceptional service. Very nice lady's swimming pool. Water temperature was so lovely and warm! As a hotel guest you have free access to the viewing platform in the Tower. Amazing view of the city. Hotel is connected to the shopping centre with an underpass.

The hotel adverts show Al Faisaliah Tower, which may be misleading The hotel is next to the Tower and not in the Tower. I booked the hotel hoping to get a room with a good view of the city as I wrongly presumed the Tower on the advert is actually the hotel. No steam no sauna for ladies. Only in the men's section.

Love everything about the property, it’s proximity to the mall, the service, the rooms, the facilities! I definitely got amazing value for my money. Service is definitely comparable to Burj Al Arab which is a 6star hotel!! The rooms were beautiful, the food, the ambience 10/10 I definitely want to go back to Riyadh not for anything but just to stay in the hotel again!!

Nothing!!

i liked the hotel location decoration staff are very freindly i only did not like the bath room with the glass showing the room and the doors hit each other when you use bith sides you can make them sliding other than that everything was great wish you all the best

The room is big , comfortable, staff are friendly,valet services excellent, the room service is good .

-location on busy street with traffic . -smoking smell in the room .

Hotel location and facilities were outstanding . Room was spacious and well decorated .

Renovation noise was uncomfortable . The butler was unsupported when I asked him to get my laundry after 11 hours instead he insisted to deliver it only after 12 hours despite telling him that the extra hour could lead me missing my flight ( he was pushing me to go for express service so I will pay extra money ) . Next room guests were very disturbing it seems that they had a nice party starting from 05:30 am

The rooms are very comfortable and luxurious

‏In the corridors, I could smell food; it seems there isn't sufficient air freshening at times.