In one word - Exceptional! From the moment we arrived at the Hyatt Regency Riyadh Olaya Hotel, we were greeted with the most amazing Saudi Arabian welcome and hospitality. On arrival, from the doormen the dates and coffee greeting, to the excellent check-in service. The whole process was effortless and welcoming. The room was fantastic, with amazing views as requested. The bathroom contained not only the essentials but the little extra service of spares of everything to save having to ring down to housekeeping was impressive. On the Saturday we decided we wanted to visit a number of places and contacted Ali the Concierge. Ali was absolutely amazing and went out if his way for us and organised a car for us and explained to the driver the multiple places we wanted to go. The day was incredible and thanks to Shafique took us to all the places on our list. We had the best day seeing many of the amazing places in Riyadh. On arrival back to the hotel, Ali greeted us and actually said he was worried worried about us and had been hoping our day went well. This was so kind of him, to actually be caring enough to be thinking about us on our day out was so thoughtful . We have nothing but praise for Ali, who went out of his way to give us exceptional service throughout our stay. We were also lucky enough to get an upgrade to the suite which was just incredible and totally unexpected, along with complimentary Arabian fruit, sweets and pastries. Everyone in the hotel was incredible inc the door men to house keeping, nothing was too much trouble for anyone. We don’t hesitate to recommend this hotel to anyone staying in Riyadh and we will definitely be returning back to the hotel, as Ali recommended when it is slightly cooler! Basically I give this hotel seven stars just because everything was incredible and a perfect experience for the first of what I hope will be many trips to Saudi Arabia! Saudi and its people are amazing - 2030 Vision is going to be incredible!

Nothing - Everything was perfect!

The hotel view is perfect. The out side worker are very welcoming and helpful. The coffee workers Saudi man and women are very nice and welcoming. The Arabic coffee man also very nice. The hotel location is excellent, room is great with very nice view, it is full equipped. The lobby is wide and fresh. I did not try the food.I may come again.

hotel management of the hotel must do something as serious issue is happening. The reception never answer the phone and get back to the guest if they are busy specially after check in. There is no single welcome to the gust or even saying how is your stay. simple wards does not cost much. The reception worker either to be trained or replaced.

The staff were wonderful, very friendly and ready to help. My room was ready in time. The lobby was cozy clean and nice. The checkin was fast. Room was clean and the bed was clean and nice. The area around the hotel is walkable. The breakfast was perfect .. just right.. the staff very friendly and welcoming

I noticed at checkin that on both agents their work area was dirty .. the keyboards and under the keyboards were so dusty to the point of disgusting.. I even told the agent that the cleaners need to clean this like they clean the rooms. It’s the face of the hotel that needed to be stranded to.

The room is clean with very comfortable bed, pillows and blankets; the twin room is quite small for a family of four; the breakfast buffet was delightful - we love it. The location is good although there's often a heavy traffic around the hotel, busy area. the hotel is surrounded by shopping centers (centria mall) and restaurants. We stayed at room 2806 (top floor) with Kingdom Tower in our view, amazing spot. We love the valet serving, the valet staff were very courteous.

Considering the heavy traffic in Riyadh during the Riyadh Season, the hotel seems to be quite far from Blvd World (30 mins drive); It's also expensive - again due to Riyadh Season.

The staff (particularly Mr. Yahya), I guess overall everything was good.

Variety in the breakfast, I guess International breakfast buffet would have been idea choice. I did not find welcome fruit basket in the room and welcome drink at the check-in which was quite surprising for me. Another aspect which made me little annoy is there was no readily cake available at the hotel. Booking.com made a big blunder and I had to pay for that as I reserved room for 2 and when I reached hotel I checked my booking it was only 1 pax and I had to pay extra money for the breakfast for the family

the room was clean and spacious, modernly decorated and well maintained. breakfast was varied and very tasty and they served it even during Ramadan period. the hotel is located right in the city center and they offered us free parking with valet parking services without extra charge. very nicely equipped gym (for men and women separately), with last generation TechnoGym devices. the personnel from the reception and the spa was extremely kind, polite and happy to help. for sure this is the right place to stay in riyadh for a couple of days of city exploration

honestly, there is nothing that i could say i didn’t like

we went to Hyatt Regency for family leisure and to experience what Saudi can offer. first and foremost I want to thank the personnel in the front desk who assist us to get the best room we want. we requested to have a room facing Kingdom tower and they gladly change our room. the facilities are also superb the sauna, jacussi and also in total all the personnel in the hotel are very accommodating. kudos!

the only thing we believe needs improvement is the choices of the food in the breakfast buffet we stay for 2 days and the breakfast buffet menu are still the same. the same food is fine and it also reflect how the hotel personnels are very accommodating to anything we asked and requested.

I loved the corner room with view of the kingdom tower. It was very spacious and comfortable. The room service has one of the best chicken biryanis I have ever had.

The duvets could be a little more longer and thicker. And softer beds or add mattress toppers. It would be great if they had special menus for bed items such as hypoallergenic pillows and such, given it’s a 5 star facility.

Exceptional service from accommodating staff, seamless room upgrade with a pleasant view, spacious and clean rooms, thoughtful gestures like coffee and dates, top-notch 5-star breakfast, prime location, and the added bonus of a generous late checkout; highly recommend and will definitely return.

Minor issue with external noise, resembling wind or street traffic, but overall nothing significant to detract from the positive experience.

I liked the room, it's clean, the breakfast delicious. The receptionist were helpful and kind all of them, they were smiling and made me feel home and welcomed. There was a guy in the concierge his name is wael he is the one who checked me in, he is extremely helpful and kind he made me feel welcomed and felt home, he explained for me everything new in Riyadh and need to visit, when he saw me sleepy and tired he directly helped me with all my needs when the hotel was full of guests. thank you hayat regency

Starbucks expensive in the hotel