1. Best location in the area, the hotel is by the lake, right next to the trail to the famous colorful pond. very close to the entrance of the ski area and hiking road. 2. The room is huge and comfortable, the perfect place for a family trip. 3. The resort basically has everything you need. 4. The staff are very friendly and professional.

The resort basically has everything you need at a very basic level, the food and drinks are really just OK. but I don't think this is a big issue as the price is very friendly, so it is fine.

The location was beautiful, gorgeous outdoor onsen, they managed the buffet meals very well, always plenty of food and never felt too overcrowded.

The rooms need some upgrading but we’re still very comfortable. There was very limited gluten free food selection for celiacs. The buses to/from nekoma ski are were very limited and the Grandeco buses only ran on the weekends.

Excellent location. Visited on 6-7 Nov. Autumn colours were brillant. Happy to get a room with great colours facing the lake. Onsen was good especially the outdoor pool facing the lake. Room was big and bed comfy.

Central temperature control. Cannot set preferred room temperature. Buffet dinner and breakfast has good spread but quality slightly below expectation.

We were positively surprised that the breaksfast/dinner differed slightly from day 1 to day 2. That usually isn't the case in these hotels. Also, the food was delicious. (Except for the coffee which tasted just okay at best. But that did not ruin the overall experience.)

There was a small observation deck, but the windows were dirty and covered in spider web. Therefore, the view wasn't great or very enjoyable. Despite this negative point, the hotel and the room itself was clean, nothing to complain about there.

The food was great and varied, the location was scenic and beautiful, the onsen was large, clean and the outdoor bath offered great views of the mountains and lake.

The futons provided were wonderful but I would have liked a slightly heavier blanket. They were very light and I sometimes felt like I didn't have anything covering me at all.

Beautiful location! The resort has a “grand” feeling about it! The beds were very comfortable. The room had a lovely view of the lake. The staff were courteous and attentive. All you can eat dinner and breakfast with a LOT of variety. Coffee shop and gift shop available. Lovely inside and outside onsen baths.

Large room Good amenities Great buffet, food was good, plenty of options. Close to walking trails and town.

Very hard beds and uncomfortable pillows. Slightly overpriced for what you get but you’re paying for the location. They charge an extra tax for the onsen regardless of if you use it or not.

All the meals were great, including the quality of the ingredients, the presentation, and the flavours. Standouts for me were the steak, the sashimi and tempura. Our students were equally amazed by the food.

Nothing, the entire experience was excellent.

he hotel was excellent in all areas. Friendly staff, clean, facilities were excellent. The included buffet dinner and breakfast was delicious. The onsen was clean and refreshing.

The location is amazing. Close to many, many beautiful things - lake, ponds, hikes

The buffet dinner was like wild animals all feeding at the same trough. It was rough and chaotic and tense.