Just stayed the weekend here and let me tell you. This is one of the best hotels I've ever stayed in. My son and I were in town for his AAU tournament. The location is perfect. A gas station/convenience store and McDonald's is right across the street. The hot breakfast was great and the front desk staff was very pleasant and professional. The game room is awesome and the gym is out of this world. And the best thing is that they have a washer and dryer for you to use. It's $1.50 to wash and $1.00 to dry. So I was able to wash my suns basketball uniform. Stay here and ignore the negative reviews. I'll be back Best Western Plus. ♥️♥️♥️

I loved it.

Decent breakfast. First floor room.

We needed an accessible room - walk-in shower. Miserable shower to use. The shower head is too large and too heavy and too smooth to get a good grip. The shower curtain is TOO SHORT and drips OUTSIDE the enclosure !!! This GUARANTEES that water will splash out on the floor, making it dangerous to walk. Very difficult to control direction of spray since the clamp that SHOULD hold the shower head in place on the pole did not stay where we put it, AND the pivot that holds the HEAVY shower head did not stay in place. The width of the wood seat also ensures that the curtain will hang outside the enclosure. Also, an accessible room should have a high toilet, not a standard one. Will not stay there again unless these issues are fixed.

The cleanliness of the hotel was awesome! Check in and check out were super simple. Staff was very friendly.

We reported that the sink in the kitchenette did not have any cold water. It only had hot which was scalding and too dangerous to use. We never had it fixed during our stay nor did we get any feedback on it.

Travelled in late August for work, the hotel was clean and quiet with only a handful of guests. Staff were friendly and breakfast was good. Room was cleaned every day. The TV, AC and Shower all worked properly. It’s a short 10 min drive to Shrewsbury with minimal traffic in the morning.

The hotel was easy to locate. There was ample parking available on multiple levels. The room was clean and there were plenty of towels. The breakfast offered multiple choices and the cooked items were well prepared. The staff was very helpful and friendly on most shifts. It was an easy drive from our activities and downtown York for dinner.

We were unable to log in to the IHG WiFi network and multiple attempts to contact the late evening front desk staff were unsuccessful; we relied on roaming 4G and 5G service.

Didn’t start for breakfast, the locating is always wonderful near everything but isolated for quietness. The staff as always was friendly and very helpful. I can’t speak enough for the representative that always great me at the front desk and takes care of me. She outs always cheerful and kind and a smile I enjoy

This hotel had a convenient location, was clean, and had a decent breakfast.

I booked 3 rooms months in advance and asked that they be near each other. We were on the same floor, but spread out on opposite ends of the hall. Upon check in, I asked the front desk when Breakfast started. They said 7:00 AM. I went down for coffee at 6:30, and I was happy to see it was already open. I wish the front desk had told me the right time, as we were all headed out for an early morning graduation.

Phillip was outstanding in our reception every time we would come and go. He was always asking. if we needed. anything and referred. to. us by name. Every hotel needs a Phillip!

We. had to. ask for. clean towels every day. The cleaning staff was. outside. smoking and complaining all. the time. They had big dogs in their hotel room barking all the time. We wondered. if they. (cleaning. ladies) lived in the hotel????

It was better than in the past. We had a horrible experience there a few years ago and stopped going. I saw that the reviews had improved and decided to take a chance and it was much improved.

Probably should have just reserved directly. I ordered through booking.com and because of that couldn't get the discount I usually get when visiting my elderly mother at a nearby assistance living facility.

Clean, comfortable, nice shower, liked the bar downstairs

Bathroom a bit small and there was no working exhaust fan nor was there an actual switch to turn it on