Excellent customer service on reception and in the restaurant where breakfast was serving.

Rooms not cleaned properly during the stay, food left with trays on a balcony for 2 days

The beautiful hotel itself is a historical buliding which is kind of a simbol of Portoroz. It is located in the heart of the city, very close to the beach. All staff members are kind. If you stay there in the first part of the week, it is super pleasent, however, if you stay for the weekend too, you will feel it crovded (around the pool area, during breakfast, etc.).

We really enjoyed our stay at the hotel but overall we felt that the services of the hotel are overpriced. For instance a small beer at the bar costs EUR 7 (in Slovenia!). Also, the a la carte dinner menu is super expensive. For instance a hamburger costs almost EUR 40, while at a Michelin Bib Gourmand restaurant lierally next door, you can buy the same very nice meal for EUR 12. It is a side note but the variety of the breakfast selection can also be improved. We stayed for six days, but found the exact same food offers every morning. It is also ridiculous, that you have pay extra EUR 3,85 for eggs benedict.

We had spacious room in the old historical building with large balcony and nice sea view. Comfortable bed and pillows. Spacious bathroom with bathtub and bidet. Coffee machine in the room and bottle of water every day. Excelente tasty breakfast with variety of pastry, fruits and cheese. Parking in front of the hotel or in garage ( valet parking ). Free sunbeds in the beach and free gazebos for guests in the suites. Other guests could pay 75 euro extra for gazebo. Nice historical town Piran is only 10 min drive away. We got better room for good price.

Small swimming pool only with salty water. New hotel building looks a bit shabby from outside. Beach was disappointment for us .

The hotel is really beautiful, perfect location and great service. I need to emphasize the staff, because they made a real difference in our stay. They are all extremely attentive, professionel and kind. The highest quality of service - exactly what you expect from a Kempinski hotel. I also recommend to try to spa facilities, the massage and the facials are amazing and top quality. Both of the restaurants are great, definitely worth to try. All of our special request had been fulfilled, we even got a surprise birthday cake in our room, because we celebrated my moms birthday during our stay. We had a dog also with us and the hotel is super dog friendly, they prepared everything for our arrival. I would come back anytime, hopefully it will happen soon.

The only thing what I did not like : was the coffee at the breakfast.

Spacious and clean room with sea view. The beds are comfortable with a large selection of different pillows. The staff was very helpful, especially the waitress Sladjana. The pool is with salt water where there are always free sunbeds and a sufficient number of towels. Breakfast is very rich.

Although the beach is excellently organized with helpful staff and a sufficient number of sunbeds, the downside is that that part of the sea is not only used by hotel guests (everyone can use it) so there was a huge crowd in the water.

The pool was fabulous and the staff that worked at the pool were excellent with their service. The breakfast was very very good. The hotel beach across the street was very nice and convenient. The staff were extremely helpful and friendly.

The one thing that disappointed us was the cigar smoking in the hotel bar and lounge. We feel it is a very bad decision to allow cigar smoking in the one bar and lounge for the hotel guests. Cigar smoking is a niche activity, while it makes one or two people happy to smoke their cigar for hours on end in one location, the NEGATIVE impact on the rest of the guests is enormous-- it STINKS! We could not bear to be in the lounge or enjoy the live music because there was a cigar smoker on the balcony just outside the lounge door. This should really be changed-- management? Hello?

It was a great pleasure to spend out vacation here. We literally loved everything! Reception team, consierge, bellboys, maids, pool staff, staff at breakfast, bar and Sofia restaurant - everybody was very helpful, friendly, polite and attentive. Many thanks to Maria from reception, Alina and Nikolina from the breakfast and everybody from the pool staff. The rooms were extremly comfortable - with nice and cosy furniture and great view from the balconies. Cuisine at the restaurant “Sofia” was incredible - one of the brightest gastronomic expiriences we had in years. We loved to spend time near the pool - thanks to location in a quiet and picturesque area and attentiveness of the beach staff. The building of the hotel is magnificent and very beautiful.

It was a great pleasure to spend out vacation here. We literally loved everything! Reception team, consierge, bellboys, maids, pool staff, staff at breakfast, bar and Sofia restaurant - everybody was very helpful, friendly, polite and attentive. Many thanks to Maria from reception, Alina and Nikolina from the breakfast and everybody from the pool staff. The rooms were extremly comfortable - with nice and cosy furniture and great view from the balconies. Cuisine at the restaurant “Sofia” was incredible - one of the brightest gastronomic expiriences we had in years. We loved to spend time near the pool - thanks to location in a quiet and picturesque area and attentiveness of the beach staff. The building of the hotel is magnificent and very beautiful.

Breakfast had a wide variety of foods to choose from and was served on a pleasant terrace. Room was very comfortable and the chambermaid service was efficient and thorough. Nice pool, set up with lots of loungers and shade from the sun. Airport transfer for a late-night flight was comfortable and friendly.

Marble tiles near the pool were slippy and weren't cleared of water often enough. 'Club Bar' was stiff, formal and wasn't a place to socialise in. Wine that was available by the glass from room service wasn't offered on the bar menu, so we had to ask for it as a special service. Seems to be set up only to serve the small number of people that the balconies can accommodate.

Kempinski Portoroz is a true 5 star hotel! From the employees at the reception, the staff at the pool and the restaurants, all the way to the housekeeping and laundry team! We would like to give special mention to few members of staff - Adrian working at the reception who assisted us in every possible and extremely efficient way (assisting us with retrieving a lost jumper from another hotel, made sure we got the best taxi price deal etc). Also Julia, serving coffee/tea at breakfast has shown incredible professionalism. We hope to be back soon!