Very nice room, easy to get to! Excellent front desk staff. Mandy who checked us in was great! She showed us to our room, helped us order room service, checked that all was working in the room.Got us a bag of Ice. They offered a take away breakfast in the morning. Recommend the Executive rooms, they are within a gated parking area. You park right outside your room , very secure and easy to move your luggage from your car to room. Room had shower and tub and Satellite TV, unfortunately the TV was difficult to hear.

When entering town we were targeted by some thieves. They told us the town was closed and told us to detour, said we had to buy a pass to get to the Hotel. We initially followed their directions to a parking lot.When we were told to follow them into an alley we said no and left! This rouse has been done to other tourists and they were robbed! The hotel confirmed this had happen to other guest!

I liked the cleanliness and breakfast. The staff were very friendly and assisted and were quick to assist when needed. A lot of appreciation for the ladies in the breakfast restaurant, they were very attentive to us and were quick to provide help when needed.

The wifi was horrible and had to sign in every time I wanted to use it. But then again so was my cellphone network, so maybe it was just an issue in the area. I also found it a bit weird they didn't have cutlery in the room, which is a bit of an inconvenience should you get food from somewhere in the evenings. they also did not have a microwave so couldn't warm up a meal should you choose to have it later on. Lastly please fix the doors, the unit that scans the door card kept falling apart every time I closed the door which was a bit annoying having to keep putting it back on the door. just a little maintenance is required.

Convenience of the location, parking proximity to the room, strength and consistency of the Wi-Fi, convenience of the iron/board in the room, and the ease of access in the shower.

I have 3 things: 1. Mthatha is very cold, please ensure that your heating equipment in room 24 is in functioning order. 2. Kindly consider installing proper chairs with backrest in the room. This will be helpful for comfort for work after hours. 3. Please rubberize the legs of the chairs you currently have. The noise of steel again the tiles can be heard from other rooms, and to say the least, IT'S ANNOYING. Hope you won't be mad at me. Regards Zethembe Shandu

The breakfast was bad due to National Traffic Officer's influx and request of the low cost breakfast. But there should have been another tables for guest who paid for full breakfast.

Breakfast issue!!!

Everything. Facilities are awesome and the staff are friendly.

Internet connection. I struggled to make card payments. On both weekends that I stayed there, the internet wifi connection disconnected so often that I eventually used my phone to hotspot and work from. Executive suits are not cheap. A complimentary gift and condiments other than just a sachet of coffee and tea would be more welcoming.

Friendly staff and clean facilities.

The room fridge is very small, does not cool well and has no freezer compartment for freezer blocks. For the price of accommodation this can be improved.

The breakfast was of an exceptional standard well trained chefs, it was best. everything i expected was there. i had a great time, and Sunday was my birthday and Savoy was the best place to celebrate my birthday.

Nothing i did not like there, everything was exceptionally great

Their service has been good and the surroundings are quite interesting as restaurants are there and retail Spar

We came at the wrong time when they were hosting colleges. The noise as those learners were running up and down the stairs at night. But the night before we left, it was quiet again.

We enjoyed their delicious breakfast . Rooms were clean. The hotel is close to shops , other restraunts and main road.. The place is quite and secured .Beds are comfortable

I did not expect rooms with no refridgerators in this day and age. Towels were hard and need to be softened a bit.

Housekeeping staff came into the room to remove the bedding while i was at breakfast. I came back and couldn’t find one of my ear studs which came off during the night & was by the nightstand. If i am checking out the same day can they not wait until i check out to do their housekeeping?