A very warm welcome with delicious supper Very friendly staff and room service was excellent Morning game drive and a super breakfast

The location is superb Seeing wildlife was an amazing experience We enjoyed every moment and hope to come back soon

Service at lunch was slow and our waitress got the order totally wrong!

Game drive. Young children on our drive who were very noisy and loud, especially when we were close to animals as they got over excited. Drivers should at the beginning of the drive should ask everyone, especially children, to keep quiet when in the vicinity of animals.

Beautiful location, the property is stunning. Our room was beautiful and luxurious. The food is amazing.

One:The waiters at the restaurant give special preferential treatment to white people, local whites and international. As a local black couple they were not as friendly, talkative and conversation as they were with the white groups. I tip very well but when I noticed the difference in treatment and just didn’t want to tip anymore. People say black people don’t tip but want they don’t understand is we don’t get an equal service so we are not motivated to tip generously. Two: for such an expensive luxury place I was expecting my room to get cleaned every day like most hotels do. They only came in to make the bed only. They didn’t clean the bathroom or tidy the place for us. No impressive.

The executive room was nice and big with a king bed, couch and good size balcony. Bathroom large with 2 basins and his and her wardrobe… very comfortable. Clean and daily towels and turn down of bed plus coffee machine in room. Game drives were good though be prepared to see or not see the cats .. 3 hours drive and some might find that too long. We did 5 drives and 3 of the drives were brill the other 2 disappointing so if only going for a couple of days you may not see much. The Boma was fabulous and the food was great as well as the entertainment.

Pool cold, loungers uncomfortable, wine never cold.

I liked the african atmosphere, the kerosene lamps, fire places, room size, the spa, the workers, ... We saw few animals in the water hole that we could see from the restaurant. Food excellent. Bush braai, was not really a braai, but it was also very good with live african music

to be honest, the toilet in the room. Very cute, worked very well, but there was no real separation from the rest of the room. The door is not a solid door, just a shutter door. There is also a big shutter window to connect the toilet to the rest of the room, so that you have the view from the toilet, ....but that gives zero privacy for the person in the toilet....

We four friends loved our stay at Bakubung and none of us could find anything to complain about. My sister-in-law and I were very pleasantly surprised to find that we had been upgraded to an executive suite. A wonderful experience and a superb spoil for which I say a big thank you! A co traveler, who was in a standard room, said "Ooh Ahh" when she saw our room. When I asked how her room was she replied: "Just Ooh!" But what impressed me most was how each and every staff member seemed to have really grasped how important their attitude was in enhancing the visitors experience. They were the best we came across in our month long travels. Congratulations to all of them from reception staff to dining room staff to cleaners to game guides. They all have a personal investment in Bakubung which they clearly understand and appreciate. Such a lovely experience - why go elsewhere?!

Nothing!

The property was lovely and our room was spacious for a family. The closeness of the Pilanesburg gate was also wonderful for daily game drives. The welcome note and chocolates were a special touch.

The lodge needs to update their phone numbers in the rooms as it was difficult to get hold of room service as the number in the room was wrong.

The accommodation was very good and the attitude of the staff was very friendly. The food was very good with excellent choice at breakfast and evening meal. The special Boma Braai evening was very nice and the wildlife snake experience fascinating. The evening Bush Drive worked well and particularly appreciated the picnic before the return.

Nothing really.

The view from the room allowed the opportunity to view game (warthog and elephant) from the balcony. The food was excellent at all meals. All the staff were friendly and helpful. The pool area was always kept clean- waiters- towel lady were very helpful. The lifeguard monitored the children well. When there was a problem in another room and water to our room was cut off reception made every effort to keep us informed of repair progress and even offered yo one us to another room if we were too inconvenienced. The game drives were very well organised and were always on time. The variety of game seen on the drives was excellent and the game rangers were well informed and friendly. The snake demonstration was very informative and interesting.

The information about the boma evening having to be reserved was not communicated at check-in so we missed that opportunity. The Wi Fi was intermittent due to us not being informed about the need to use the correct login and password details. We were told at check-in that we could just connect and this worked for a day but then access was poor and it was only after enquiring at reception that we were correctly informed about the process to stay connected.

We loved the location of our room as it opened onto our own patio & lawn overlooking the waterhole. The beds were very comfortable. We loved the Darling toffees…..a special touch as we do enjoy Darling in the Cape.

The fridge didn’t work The bathroom sliding door was very hard to open & close. To close fully it may need an extra piece put on the end but above the skirting board. We didn’t get our coffee, milk replenished enough.