We very much enjoyed our stay at the Phoenix Hotel. The rooms were very big and could accommodate all of our stuff. The ease of walking to the get to the ski slopes was incredible! I love the premium day pass, which included equipment rental, all day lift tickets, the sled park AND lunch! So convenient! They also have a good selection of slopes for various ski levels. The staff were friendly and always helpful. There are 2 convenience stores on property, which was handy for snacks. We really enjoyed the activities at the Central plaza each evening- karaoke, billiards, bowling.

One of our rooms had a dirty coffee cup and the convenience items (ex toothbrush) had not been replenished. Both rooms only had 1 bath towel (despite being 2 twin rooms). But, I must say that when I brought this to the attention of staff, they were quick to fix it and very apologetic.

great location and for our ski trip. room has excellent view and spacious for all our fat gears. beautiful hotel with great and comforting feel.

The room was cold near the windows which does not block out the wind or the cold temperature. heater works well however then you are dealing with part of the room too hot and dry. Housekeeping - the tables left dirty and sticky on a daily basis, even from when we first checked-in. kids blanket on bunk beds were never made on a daily basis for the entire stay.

Spacious room, good food, all things nearby, helpful staff. Have coin laundry in the next building.

We had very big room with large living room and small kitchenette. I wish they have microwave and a bit of cutleries. We bought some food from convenience store, but there was no opportunity to use it. Though there is a microwave in the common space.

Everything was amazing starting from the lobby to the facilities, we had an unforgettable time, we wished we could stay longer.

the hotel offers bbq camping that we wished we could book one, but as muslim we couldn’t because they didn’t have halal food or sea food to grill, even in the hotel restaurant it was so hard for us to find something to eat. they were so kind with us but we wish they offer more packages for people who eat certain kind of meat. but we still loved the stay 👍🏻

All of the staff are very friendly and helpful.I joined In The Soop package this time and the hotel gave many gifts for us.It’s amazing to visit BTS in the soop house. Breakfast is delicious and various. We also booked the BBQ dinner and enjoyed it. It’s my best memory in this Korea trip. I love Phoenix Pyeongchang Hotel sosososo much! Highly recommend.

The views from the room were beautiful, the rooms were spacious, the beds were very comfortable, and the breakfast was one of the best I've had in Korea! The location is the best and there's a great variety of things to do and places to eat.

The hotel is near the ski lifts and has a ski valet

The walls are quite thin, you can here people in the hallway or people from the floor above you. Not much food options.

Perfectly located for the ski slopes and lifts. Very convenient outdoor valet area to stores skis. Beautiful rooms, very large, beautiful bathrooms with a massive bath to soak in. Large, comfortable beds. Nice wine bar on first floor with live music in evenings. Very friendly and helpful staff.

Nothing to dislike, although it’s expensive compared with the condos next door.

The beds are very comfortable. The big windows with a fantastic view. Many options to eat. No need for a car.

All the bathrooms should have a bathtub. Especially after a day skiing, it is a must. Also, they should inform about the services in the Hotel and encourage the guest to use them. Do they have a swimming pool? Do they have a spa? Where? When? How?

A lot of the restaurants have closed down compared to our last visit 3 years ago, so we felt the dining/ for choices was quite limited this time.