Hotel is small privately owned and not a chain. a HUGE plus. Staff were extremely friendly and helpful. Breakfast was quite good with a range of offerings. Other meals were also good and service was excellent. Rooms were comfortable and very insulated from sound. By far the best Madrid hotel I have stayed in. Chosen because of proximity to Chamartin train station which was very convenient. Also an easy trip to the airport. I would absolutely book again next time in Madrid

One line change from the Airport metro, right across the road from the metro stop and a large supermarket and pharmacy, two stops from the main metro line. A relatively new build with an old-style look, welcoming friendly staff, most of whom speak English, I arrived early hoping to drop off my bag, and was allowed to check in early. A large comfortable airconditioned bedroom with a tea service and minibar, complimentary products in the bathroom e.g. shaving kit, toothbrush, shampoo and shower gels, sewing kit etc shoe shine and safe in the large wardrobe. I was in Madrid for a festival so was back late every night the night porter opened the door promptly, I stayed in bed late most days and after I went out the next day my room was serviced. Reasonable selection of breakfast food available for vegetarians, including fruits, cereals, breads, pastries, eggs, and dairy products. strong coffee and orange juice. For meat eaters, there was also various cold meats and cooked breakfast meats.

It's hard to find fault, the rooms are located on three floors around the perimeter of the breakfast bar, light sleepers may be disturbed by the low hum from breakfast service in the morning.

The staff are very kind and responsive to all request extremely fast. The room is larger than most and so well equipped. The air conditioning is superb, as the thermostat regulates the room temperature all the time without the need to have it on full blow at all times. This is a huge plus whilst in Madrid during August.

Nothing at all

The location has a very “neighborhood” quality, but the metro stop is just across the street, allowing easy access anywhere. The staff is very friendly, and the breakfast was well-rounded, fresh, and reasonably priced. I’ve already arranged booking details for my next visit!

the hotel has been beautifully renovated, staff is very friendly and helpful and the breakfast will get you going through the day. location is very convenient, close to numerous subway stations.

the inner courtyard can be a bit noisy

Absolutely stunning hotel, everything is excellent! I would love to stay here again.

Jacuzzi in the bathroom didn't work.

Breakfast was pretty good. The building is impressive. The room was clean an the bed was very comfortable. Air conditioning in the room was perfect. There is a metro station and a supermarket just outside the hotel.

Breakfast was great the first day, but the next mornings, less options were available. Also, the staff's English was quite poor and the doors in our room closed very loudly. The area is not very touristic, but was great for us (close to university).

Huge room, amazing atrium area, close to metro stop and Charmartin area, and friendly staff

Physical key rather than room card but that’s a minor thing

Beautiful hotel, well kept and clean. All of the staff were very frinedly and helpful. The food was great! We will stay again!

The hotel and staff were lovely and very accommodating , the room was comfortable and clean and location was great, 1 minute walk to the public transport and shopping centre close by. Would definitely recommend a stay at Don Pío XII to anyone going to visit Madrid, next visit we will stay there again. Very pleased.