The salon/ common area was fantastic! The rooms were cleaned very well daily. The beds were pretty comfortable, and the staff that I interacted with were very nice and helpful. The environment for me was very calm and peaceful for a hostel in the middle of the busiest part of Madrid.

My only minor issue was that it seemed the AC worked harder during the day, but I tend to get hot at night, and did get a bit hot on the top bunk of the 5th floor. Also, bed curtains would be a bonus to add privacy. Also, I wish the kitchen had a stove that was accessible to the guests because I was trying to be healthy and not spend a lot of money, and would have liked to cook something. But overall, the place was amazing and beautiful!

The air conditioning in the room was at a suitable temperature. The public activity room on the second floor was fully equipped with coffee, internet, and charging. It was very comfortable. You can buy alcohol at the bar in the evening. I lay on the sofa and enjoyed a beer. The light music also made people feel happy.

Although I can check in at 3 o'clock, I waited until 4 o'clock before they cleaned up the room. I had to wait for an extra hour in the activity lounge on the second floor. Small tips but not important for rank, although I don't need to bring a key, is it a bit too safe to use the fingerprint system to open the door? In fact, I don't want to give my fingerprint information to a hotel

I loved that this hostel was right in the center. We had many stores and restaurants near us. We had the corte ingles right next to us, which helped us out when we needed to buy stuff. I loved the room we received. Our room had a balcony, and our room was very clean. When we arrived early, they provided storage for our luggage. Which helped us out a lot. Reception explained everything well, such as: the area, how to open the door with your fingerprint, and breakfast. We loved breakfast, and the coffee was delicious. On our last day, we had to leave early, and we wouldn't make it to breakfast. Reception explained that they had a picnic available. They gave us a bag with a sandwhich, donuts, and fruit. I appreciated this picinic bag do much. We were able to eat before going on our flight, and I loved this picnic idea. The place feels very welcoming and amazing service.We will surely recommend and come back to this beautiful hostel.

N/A We don't have any complaints. Absolutely loved this hostel.

The check in was quick and the staff at the reception was very welcoming. I requested for a lower bed and it was given in an instant. The room was spacious and clean. The bed was comfortable with fresh sheets and a pillow.. There were two toilets and shower cubicles inside the room with shower gel. The airconditioning was superb. The towel was large and fingerprint access to the room was very convenient. The location of the hostel is in the center of the city and the metro is just a few minutes walk away. The building is very nice and offers a lift.

Property was centrally located, clean and comfortable. We had the quad/family room which was very spacious and had plenty of room for 4 adults. Staff were always friendly and happy to assist with any queries. Location is perfect, close to all the local sights and public transport options. Breakfast provided good spread and was very reasonable for the price. Use of fingerprints to access the room was very handy (no worrying about losing the key/card). Overall an excellent place to base yourself for a Madrid adventure.

Nothing - the value for money at this property is excellent.

The staff, cleanliness, facilities including the public areas

While it could be an exception, I was not able to check in up until 1730 hrs and had to go around the city just to keep myself busy and wait for the check in. The reason given was that they were still cleaning the room as they have fewer staff and when the rooms are mostly occupied, it is impossible to finish cleaning before 1500hrs. Thus, my advice is they should be a little flexible and increase the number of cleaners on days the current staff roaster is overloaded

Super clean great facilities. Separate women's toilet and shower areas. Bunks had their own light and plug to charge phone. Very comfortable beds. Great location. Awesome 10 Euros breakfast with the works. Great communal area with sofas, tables and chairs, and pool table. Free juice and water dispenser. Great helpful staff. Lockers to put your backpack just have to bring a lock.

Darkening curtains in the bunks so the light from people coming in an out wont disturb the sleeping. Would be nice if it was women only bunks but guess they fill the bunks as people check in.

Location was good and really nice that there is some what a proper kitchen. Common areas were spacious and nice.

Wi-Fi barely working (many reviews about this but still not fixed). Beds are lacking privacy- if curtains would be installed that would be awesome if not, at least make the “privacy wall” a bit longer. It would be great if guests were asked to bring back rented towels as now they are left on the hangers in bathroom and housekeeping does not take them away because they have no way of knowing whose are they. Kitchen could use a cutting knife.

This was my fourth multi-day stay at TOC Hostel & Suites in Madrid, Spain. It's absolutely one of the best hostels anywhere, and if you reserve a few months in advance you will pay much less than if you wait until the last night. Check-in upon arrival is fast, and after you scan your fingerprint or get a plastic magnetic card to open the door to your room, you find a simple room with comfortable bunk-beds, air-conditioning and soundproof windows. Breakfasts are available for 10€ per person, but I chose to go out to eat. The grand hostel is palatial with some of the main rooms having painted murals on the ceilings, classic plaster cornices and outside views. The hostel is in a safe area with many tourists and residents, convenient shops, tapas bars, fast food restaurants, and only a two minute walk to the Puerta del Sol metro stop. Credit and debit cards are accepted. I will stay at TOC Madrid again. The staff are

Everything is good at TOC.

The location is perfect, everything is super close, Plaza Mayor, Palacio Real, Gran Vía, you name it. 5 mins from metro Sol, so you can get anywhere in Madrid, train station Atocha is pretty close as well. Air conditioner works great, temperature in the room is comfortable. In the kitchen everything is always in order, you can leave your food in the fridge there. After check-out it’s possible to leave your bags at the reception and go explore the city if your flight is later this day. There are lockers in the rooms, but you need to have your own lock or get one at the reception. There are safe deposit boxes in the room as well. And of course these finger print locks are amazing, so you don’t need to worry about losing a key/card.

Doors in the bathroom/toilet don’t have locks, but I don’t think it’s a big problem (doors can still be shut, and no one really tries to enter when it’s occupied)