The location is amazing, it was located only one block from Puerta del Sol, and everything is within walking distance. When we arrived there was no electricity but the person in the front desk handled the situation with professionalism and made the check in prosses easy and smooth and then he checked on us to see if everything was ok. The building is old so there are tiny things like the toilet seat was peeling, but everything was clean, spotless. Our room was in front of the main street but you won't hear the noise on the street. I travelled with my mom and we were delighted

Maybe coffee in the room would be great, but that's only me that need coffee fist thing in the morning. LOL. All was good. Nice place

The hotel is in the central area of Madrid, being accessible to all the attractions of this metropolis either on foot or by metro or local train, which have very close stations (approx. 200 meters away is the station for the train to the great Antocha station, directly connected to the airport) . The hotel, although small, is chic, my room was a large one, with all the facilities for a comfortable stay (including, for example, an iron), with a huge bathroom, fully equipped. A special mention about the staff, always smiling, kind, which made our stay even more pleasant. The breakfast was faultless, generous, for the most diverse tastes. Nothing to complain about!

The location was just perfect! Right in the middle of the city center, close to Gran Via, a big avenue with shops and a lot of restaurants. Close to bus and metro stops. The staff is very friendly. The breakfast offers all you need to start the day in a good way: hot and cold options, several milk types, fresh fruit, delicious scrambled eggs, different vegetables...and the restaurant itself is really cosy with beautiful cuttleware and comfortable furniture. I really recommend that place for a city trip!

Nothing! All my perfect and answered more than expected my expectations.

In the city centre, close to the palace and many sights. There's a metro station ~5 minutes from the place as well. The room was clean and comfortable, despite being in the centre we didn't hear much of the noise from outside. Also, this was the first hotel in Spain where I could eat some fresh vegetables with my breakfast. Our flight was in the evening so we could leave our luggage in the hotel's luggage room, that was extra convenient as we were mostly in the city center and didn't have to worry about leaving our stuff in an unfamiliar place.

Great location, near the centre mall. Very quirky old building - the lift was an experience.

Quite noisy. The nightlife is near by and the room we had was directly over the laneway with a lot of walkers and traffic through the night. Police regularly used sirens down the lane which echoed terribly through the room. Could do with some maintenance as the bathroom wall had water rot in the door frame and lots of patched walls evident. But added to the character.

The hotel was in an ideal location to see the sights of Madrid. The staff were so friendly and nothing was to much trouble. If you needed anything or wanted to know anything it was done and sorted immediately. The room was comfortable and a great view from the balcony of the city, the bed was comfortable and well needed after a long day of exploring. The shower with superb with side message jets great for aching backs after a day's walking around the city. Importantly it was a fantastic price for the location of the hotel! Would sincerely recommend the hotel and there are many others from the same company around the city. Ideal for couples and families who want to spend a few days in a wonderful city as Madrid.

Nothing it was fantastic!

Good bed, with 2 night tables and lights. Good bathroom. Very well located, easy to walk everywhere - Royal Palace, Prado etc - and in the midst of the shopping area. Busy location but was quiet at night. Great breakfast on top floor, at an additional cost. We were very comfortable.

Room a bit small, but this is the big city, so not unexpected. Hotel situated in a pedestrian area so can't be reached by taxi during the day. Taxis are allowed midnight to 8 am. We were dropped off about 50 metres away and walked with our bags. Would have been good to know in advance.

Very good location. There are many restaurants and shops nearby. All walking distance. Walking distance to the metro station. Walking distance to ‘Sagrada Familia’. Friendly and helpful staff. Good breakfast. Comfortable room and very comfortable bed. Very spacious room for most European standards.

The bathroom was a bit outdated and dirty looking, but it wasn’t too bad. The bathroom would definitely benefit from a makeover.

Great location, easy to reach with a taxi from the airport. Room was ready despite arriving a couple of hours before check in. All staff were friendly, professional and a pleasure to interact with. Excellent location and we didn’t find it too noisy!

This hotel perfectly met our expectations and really was very enjoyable stay. Only improvement would be better lighting in the shower area if the HUGE bathroom

The hotel was right in centre just 2inutes walk from puerta del sol.Bed was really comfy .very clean.Sergio who manned the reception counter was a lovely smiling gentleman very attentive to customers needs at all times. Hotel is very eco friendly water is contained in fully reusable biodegrade cartons .all bathroom accessories are ecofreindly too. Hotel is 2 minutes walk from taxistand great for your return trip. Also very central to Gran Via for your shopping. Great place for restaurants,bars too. The hotel restaurant situated at top floor is a lovely loft kept very clean and again uses recycled wood for tables . Waitresdong staff Patricia and Tracey were lovely friendly ladies always cleaning ensuring buffet is fully stocked at all times for breakfast as well as the small corner kept for late nitecaps was always stocked. We look forward to a future stop at this hotel.

We have no negative comments