Amazing hotel. Really really lovely. The staff service levels were amazing. Everything was done with a smile and professionalism. Roberto was a great member of the interactive team and led all his activities really so well. So many others, too many to name at the hotel were brilliant too. The activities are there but low key. They don't take over the hotel like some in some places. There's something to do every day and it's different and everyone can take part.

We would have loved the staff to allow my children to use the quiet pool. They don't shout or jump in or use inflatables. They just swim up and down because they love swimming - actually swimming - not playing or anything else. But this time they weren't allowed in which was a shame :( The kids pool is great too - but you can't really swim in there, only play!

Big, comfortable apartment with large balcony and all the amenities. Fully equipped and had washer/dryer. One of the nicest apart-hotel I’ve ever stayed at. Right on a nice little sandy beach which we didn’t get a chance to enjoy as we were there in April and the temperature was a bit low and the wind was too chilly for it. The indoor (heated) pool was therefore really much appreciated as well as the jacuzzis. There were lots of outdoor pools too, all pools had options for families or just adults. Beautiful grounds, with play areas, lots of outdoor games (billard, giant chess and checkers) and many bars to choose from. Nice staff.

Maybe lacking in restaurants as we arrived late and were there for only 1 night and we had hoped to dine at their restaurant but at 9:00pm they were overwhelmed even though the restaurant was only 1/2 full so they turned us away. Luckily we were able to get food at their sports bar but it wasn’t the experience we wished for on our last night of vacation. We were able to get lunch the next day at the restaurant and it was very good. There’s other places on the beach within walking distance but even those were full on a Friday night, so please be advised to reserve. We were there during off-season so I can’t imagine what it could be like in summer.

Facilities are good with lots of stuff to do on the property. Staff friendly and always willing to help.

The price of goods in the Market place are to high

A fantastic resort with excellent facilities and a great staff. The kids club was very thoughtful (bravo to Belen who is fantastic with children). The apartments are very confortable, very clean, and spacious.

We would have liked to have hotel shuttles to the airport or to Marbella.

everything other than the below.

location of room, next to shop with no sun, no beach view, put in a not fit for purpose disabled room. everything too low.

Great heated indoor pool - although would suggest the staff explains more clearly how often it is cleaned Nice spacious room Fantastic playground Really nice staff Very nice hotel grocery shops with fresh croissants

Our room was a bit far from the pool / kids areas whilst we had asked to be closed to it The restaurant is very windy / a bit cold

I loved being able to go for an early morning walk on the beach every morning as the Resort was located right on the beachfront. Also it was lovely to see the daily attention & upkeep they gave to the surrounding gardens and facilities within the Resort. Noticeboard updated each week with activities available i.e. gym classes, pool games and activities, evening entertainment etc. Room and facilities were excellent. Very clean & comfortable accommodation with everything available for your stay including kitchen appliances, hairdryers, iron, lounge towels and bathrobes.

Nothing to fault. While accessibility is really well catered for within the resort, nearby shops and off-site restaurants are a little walk away, uphill, and may be difficulty for someone with poor mobility. Having your own car would be a help with this location if you planned on day trips.

everything

nothing

Breakfast on the beach was wonderful.

I worked in hotel management for ten years - The fact that you couldn’t charge anything to your room is lazy and ignorant. Your computer revamp shouldn’t inconvenience every guest. How hard would it would it be to write charges down - like hotels did for hundreds of years. Very lazy and short-sighted on the part management.

great 3 bedroom spacious Appartments beachside nice residential area

el med restaurant is poor service and poor food