Location: close to the beach, restaurants, supermarkets and Bus stop. Meal: Good dinner and nice breakfast, price of the drinks very affordable Staff: Responsible, happy to serve, very customer oriented.

All whirlpools showed in hotel photos were out of service (maybe because high season was ended). In the reviews you are going to find lots of comments about mattress and people with back pain. most of rooms have a standard low density foam mattresses, which for people heavier than 70K is not a dream to sleep on it. in the third day I could barely walk anymore, HOWEVER by the moment I complained in the reception and time I received a brand new pocket coil high density mattress in the room, it was just 2h. Very fast solution which actually saved my vacation. I regret have taken 3 days to complain. the staff took my topic seriously and acted fast. if the same happens with you, don’t wait too long! The manager is on the front desk all mornings and he is very effective.

staff are just great - professional, available and willing to help in any way to make sure the stay is good. this is a good value hotel made up of a collection of buildings. close to everything and well serviced.

the food is average hotel service but that’s to be expected. stick with fruits, salads and the fresh option and it’s great. shame no fresh orange juice on an island overflowing. spa was also cold on the day I went - shame as it’s a nice facility if weather not great.

slight confusion with our room as we arrived very late, however the reception team had organised a light late supper for us which was very kind of them. Sara on reception is wonderful. She rectified the room issue the following morning and we spent a fantastic holiday in our requested room which we have stayed in before. we can’t praise her highly enough.

absolutely nothing. it’s fantastic

The nice woman at the reception(sorry forgot your name, Cony maby..), the pools and the tranquility, the food.

One lady working at the restaurant 1st night was rude cause we took a seat at a table with 4 sets of table cloths instead of 2.We were 2 persons but there were no instructions what so ever. Other persons working there are all verry kind and all smiles. The last day of the holliday we had all day workers at the adult only pool :( verry noisy cutting metal etc. Not ok! Hoped they would live but they left at about 16.00 :( Also be aware you may not have a parking spot when u come. There are not that many spots available.

Perfect place to stay! So calm, so relax. We got the room like appartament, so we were very satisfied! Also it was in the building where is own pool! Dinner buffet was so greate! So different menu every day! Amazing experience! I will stay there again if I will go to Palma again in future! Recomend for sure.

Bad wifi connection in house nr.5

Brilliant hotel in a great location. 2 mins to the beach, with some great shops just across the road. Loved the roof garden, fabulous place to relax and great sea views. Friendly and helpful staff. Great food something to do even if the weather wasn't great.

Mattress had seen better days. Quite hollow in the middle. This was not a big enough problem to stop us going back.

The staff were very friendly and helpful, when needed. We booked the hotel on the same day as we arrived and the staff helped us a lot! And the breakfast was AMAZING!!!

Only thing I found stressful was that the air conditioner on our last two days started turning itself on and wouldn’t switch off for a while… also the door key sometimes didn’t work and I’d have to go often ask for a new one. Other than that everything was amazing

Nice location! Hotel and restaurant staff was incredible, so positive, caring, helpful and ready to go extra mile for us. Breakfast and dinner was amazing, spoiled of choise! Will definately come back again.

Connecting to wifi could have been made more simple.

We liked everything about the hotel. Is the best location possible, near restaurants and beach, but in a quiet place also. It was very clean, not only in the room but at the restaurant and the pool allso. It has a very nice balcony on the top of one building where you can lay down in the lazy afternoons or at the sunset. The breakfast was the best, very variated with a lot of fresh fruits, cold and hot dishes, fresh baverages, good coffee, anything you need in other words. The stuff was absolutely wonderful, they did their best to make you feel good. We liked it so much that we decided to stay 5 more nights. I think Paguera is one of the best location in Mallorca, for families with kids. You can get there very easy from the airport, by bus.

Staff was very nice and helpful. Nice smaller hotel with good atmosphere close to the main boulevard where you can find lot of restaurants and shops. and also close to the beach. Good breakfast and dinner.

Some facilities are older.