The reviews we read all noted a rather quirky, run down hotel so on arrival we were not surprised by what we found and therefore not really bothered. Over a 3 week period we had toured on a motorcycle , staying in a variety of 5, 4 and 3 star rated hotels. As this was the final stop over before Santander we had no great expectations, in any event on leaving we were totally impressed with the quality of the staff, the welcome, help on arrival, food and the general atmosphere. Concluding that stars do not really make a difference.....the people do.

Totally happy.

The location was excellent for Santander route. Also close to supermarkets. The room was perfectly comfortable overall with good beds and Netflix is excellent and much appreciated in a hotel room. Terrace was a bonus.

Couldn’t adjust radiator temperature in the room so was a little hot. Good job we speak Spanish as reception didn’t. We do prefer a shower rather than shower over bath but the shower head was ok.

The hotel and hotel room was very clean and comfortable. We had dinner at the restaurant and the food was really good. They had a three course menu or an a la carte menu with lots of choices. The staff members were all friendly and helpful. The room price was very reasonable.

The restaurant menu was only in Spanish which meant it took me a long time to figure out what to order.

The location was great just a little drive from the main motor way. Great views of the hills. In an ideal place for exploring the area.

The only thing was the shower in the bath. As an elderly person it's quite difficult to get into the bath for a shower. Looking forward to seeing the redecoration of the hotel.

This hotel is in an ideal location if you are travelling from or to the Santander ferry. We stayed in this hotel on the day we arrived in Spain as we did not know if there were going to be delays on the ferry. The hotel is literally just off the main motorway. All the staff were very welcoming and polite, the room was lovely and clean, the shower was good and there was a lovely view from the balcony. There was ample choice at breakfast. It is also not to far away from a little town with a lovely centre with cafes, bars and shops. We chose to walk down into the town and found somewhere to have a meal.

When you arrive in the hotel car park, the first impression is not so good, however don't be put off by this.

Our second stay - very convenient stop-off from the car ferry en route to Portugal. Also handy for filling up with petrol nearby and for a supermarket for snacks, etc. The room was well furnished and the little balcony which caught the late sun and with a view over the mountains was a plus. Nice breakfast included and a good menu for other meals.

It was a little difficult to tell exactly where and when meals would be served and what the system was. More information would have been helpful. (We noticed another couple also picked the wrong room to wait in for the evening meal so it was not just us!)

The location is A+, very accessible at the entrance Reinosa with plenty of parking space and nature views that take your breath away! I also very much appreciated the local pastries which they make and are present at the breakfast buffet.

The hotel needs serious renovation; I almost got locked into the bathroom because the door locks are too old and sometimes refuse to open. So best to bring your phone in with you in the bathroom if you are alone in the room.

Ideally located for our return journey back to Santander ferry. Pretty rural location, charming staff who spoke excellent English and very reasonably priced dinner & breakfast. We made use of the secure garage parking.

Bathroom let the room down as it only appeared to have been partially renovated.

The hotel was near the motorway. It had everything you need for an overnight stay. Clean and tidy staff friendly and a good breakfast. However won’t stay any longer than one night. Adequate for what we needed.

The bed wasn’t the most comfortable.

Bedroom had a lovely view across the town towards the mountains. Beds were comfy though we weren't given a double bed as requested. Evening meal in the restaurant was delicious!

Some of the fittings in the bathroom were broken; the shower head didn't fit properly on to the wall and there was the same problem with the hair dryer.