Grand Serendib was truly a peaceful oasis - spectacular views over Kandy, excellent food, beautiful rooms, amazing pool and great service. While most hotels have felt a little like an episode of Faulty Towers, Grand Serendip was classy and seamless. Highly recommended.

Nothing we didn't like.

We loved the views and the room, comfortable and modern. The staff were very friendly throughout our stay. This hotel is an excellent option if you’re looking to stay in Kandy!!

Considering it’s a 5-star hotel, we found it odd that anything outside instant coffee and tea at breakfast would have to be charged extra. It seems to be common practice at all hotels we stayed at though, so not a deal breaker at all.

Our room was gorgeous and had a great view over kandy. Roof top bar is very nice. Food was nice

Limited breakfast selection and the lunch/dinner menu are the same so options become quite limited if staying for a while. Pool is small and only 4 loungers available

Where to start with, this is one of the greatest hotels we’ve ever stayed at worldwide and we travel a lot, the food at the hotel is delicious, the service is top-notch, we would like to thank the restaurant manager Sujith, the beautiful ladies Lumbini and Nishani, the handsome waiter Alwis and Buddimal at the reception. The house cleaning staff are wonderful, too bad we couldn’t get their names. The rooms are so beautiful, super clean, mattress and pillows are so comfy, the location is wonderful, great view and 25 min beautiful walk downhill to the lake and city centre, the hotel has tour service, if you are at this hotel, go out and shout: Danu, you will get the most wonderful and kind tour guide in Kandy, such a beautiful heart. This place is the place to be in Kandy. Thank you for great hospitality

Nada

We absolutely loved our stay! The views, the staff, the pool, and the food were all exceptional! The roof top bar/restaurant was lovely for a relaxed lunch during the day and the main restaurant was perfect for breakfast and dinner. Our room was spacious, with a really nice balcony with beautiful views over Kandy and Kandy lake. The pool was amazing and definitely the highlight!

Loved everything about the hotel!! Just to note, some reviews said that the food was overpriced but in our opinion, it was slightly more expensive than our previous locations but not a significant difference.

Hotel only opened in 2023 so everything still looks fresh and new . It really is an excellent hotel in terms of location, view , room quality, breakfast and pool

I am being hyper critical here and this is only because of the price per night . I would highly recommend this hotel but there are a couple of things which are worthy of note which , if ironed out would take score from 8 to a 10 . Food menu is good quality but very westernised, perhaps I am in the minority but would prefer high end Sri Lankan food . Menu pricing needs updating , twice overcharged for wine as different menus show different pricing . A Tuk tuk driver outside the hotel could not understand the directions I gave him but the hotel staff did not help / would not allow him into the hotel to ask a question ( if this is the policy then have your own drivers?) Ambiance in bar at night could be improved by turning the music up and turning the cricket off TV which is constantly on

Superb hotel with great facilities in a great location- with wonderful views of Kandy & the lake, and sun rise. We booked a suite and it was worth it- for a little bit of luxury in otherwise backpacker vibes trip. Good for 1-2 nights. Lovely room. What really made it was the staff- super friendly, and very caring- checked in on us, sorted breakfast early/ takeaway box and helped check our train tickets ok, overall just brilliant people - especially Ajith who was superb.

Only small comment- Food is okay - was buffet night for us- mix of Asian and western but could be better for the price- still really good though. Great drink selection although ££ Vs other places! Still cheap for a westerner.

The view! The location is ideal, very peaceful in the hills but a short tuk tuk to town. Staff were very friendly and attentive. Pool is beautiful and food was good.

Ask for a room away from the lift/elevator. In every floor room 1 will be noisy as it’s next to the lift shaft. We could hear thuds and bumps with people going up and down, by the time we realised we were already in bed and were only staying one night anyway but this did keep us awake for a while until people had gotten back to their rooms. The rooms are not new so expect a little tiredness, but still amazing value for a wonderful hotel and we’d for sure stay again (in a different room).

We just used this hotel for a night in Kandy before we continued our journey. The rooms are spacious and we received an amazing room with a stunning view across Kandy. But overall a very good location for a short stay. We especially loved the roof top terrace where drinks, food and Shisha are being served. Also the food at the buffet for dinner and breakfast was great with a number of different choices.

The maintenance of the room itself could have a bit better, furniture seemed to be outdated / not super clean anymore. As well there was live music in the evening at the buffet with a musician who was singing some cover songs but his English wasn't very good. We found this rather disturbing.

Our stay at the Grand Serendib Hotel in Kandy was nothing short of amazing. We were lucky enough to stay in a corner room, which offered spectacular views over the city. Waking up to that breathtaking panorama of Kandy was a real highlight. The location is fantastic, with the Buddha Tooth Temple nearby, making it convenient to explore the cultural heart of the city. One of the best parts of our stay was having dinner on the rooftop. The food was absolutely delicious, and the ambiance was enhanced by a perfectly curated relaxing playlist, making it an unforgettable experience.

The only slight downside was that the pool was a bit cold and could benefit from being heated.