The fact that there was a phone number I could call when there was no staff at the hotel — and receive help getting a new card so I could get into my room after having left my card IN my room. Sebastian was super helpful. I also love the hard, small cushions which made sitting in the bed comfortable — in my case working on my computer. (Yes, I was travelling with friends, but had some work I needed to do.)

The bun for breakfast could have been "bakery quality" rather than "supermarket quality".

This is a really nice little cosy hotel. Very clean, comfortable bed, silent and nicely decorated. Staff was very helpful and helped us find a better parking at lower cost. Breakfast was well stocked and good variation. Very positive experience.

An espresso coffee machine would have been the perfect addition (whilst the coffee was still very good as it was)

The hotel is very nice and beautifully designed. The beds were incredibly comfortable and the staff were all very friendly. We were particularly pleased with the opportunity to have free tea, coffee and Swedish biscuits and sometimes cake at any time. Overall a very nice stay!

We loved this hotel. It was in a central location, bus links right outside and near to the train station. The room was lovely, spacious, bright and comfortable. The included breakfast was amazing, buffet style and so much choice! All the staff were very friendly and helpful. I would highly recommend this hotel.

I liked everything about this hotel, there are no negatives.

Friendly staff, good location, pretty nice breakfast, fika, quite spacious room

Had to shower more carefully because the shower screen was so small. Some variations in the breakfast would be even nicer for guests that stay for several days. Would be great if the coffee area was still accessible after 9pm.

Great location, all of the staff were absolutely incredible. So lovely, so accommodating, so warm and friendly! Delicious breakfast.

My room was quite chilly and it was the middle of winter, so a few degrees warmer would have made my stay perfect.

It was a great short stay! The staff was super friendly and even allowed us to take the room earlier than the check-in hour as our train came early. The hotel at first seems simple but actually, the whole interior is very stylish and has a unique Falun vibe. The room was clean and bright. There was a TV (although the Youtube and Netflix options were not working it was not a deal-breaker for us). The breakfast was one of the best I've ever had in such hotels. Thank you!

Excellent hotel at the excellent location in Falun centre. Very friendly staff. Very good breakfast. Free tea and coffee in reception area available all day. Very comfortable bed and room.

The room was very clean had everything I needed when I asked for milk for coffee the staff where more then happy to help, the lady o reception was very helpful when we checked her advice on parking was excellent would definitely stay again.

Nothing everything was fantastic

good bed, nice and friendly staff. good breakfast and perfect location. als good arrangements for parking the car. it was the third time here and good again!

the bathroom was a little bit small this time.