The location and the staff really made the stay. The pool has been recently renovated and quite beautiful. The view from the lobby was stunning and drinks are reasonably priced. The hotel allowed us to use the pool after check out. very well located on Crans for all the activities!

the room we had was very old and in dire need of an update. the north “view” is a parking lot and busy road so beware. the hotel is 4* and I could see the rooms across from us facing the mountains were renovated and had nespresso machines- beautiful! we had nothing and I think the room was more like a hostel so I don’t think the price reflected what was essentially a 1* room. a little misleading- we chose to stay out of the room as much a possible as the rest of the hotel was nice.

The hotel is a lovely, cozy place not too far from city center. They have very good amenities: pool, spa, lobby, 3 restaurants, variety of room types, outdoor lounging area, bar, etc. As expected, the hotel has a warm chalet feel to it. The lobby is really great with wooden and stone structure around. The location brings an awesome view of the mountains across the valley on the south side. The pool and spa are really great. A heated indoor (continuing to an outdoor) pool and the spa area are very cozy and comfortable. The outdoor restaurant gives for really great, quiet, late dinners overlooking the sunset. We booked the 'Double Room South'. It has a double bed, 2 large couch chairs and a table, a work table and a chair, a luggage table. There is a small fridge with a mini bar in, closet and a safe. The bathroom has a shower-tub. The room is very cozy and well lit. The balcony had two chairs and a table and great views of the mountains. This section of the hotel is slightly tilted away from the pool-facing main wing. The breakfast is really great. Ranging from a large number of cold to warm items on the menu, it was really good to have a full breakfast before starting the day. The breakfast room is overlooking the south side view and the pool area. Given the amazing weather we had during our stay, it is quite a way to start the day. We had dinner one evening at the pool-side restaurant, the food was very well prepared and the ambiance was great. The staff was very nice, helpful and prompt. Our interactions at the front desk during check in were simply perfect. The gentleman explained to us the details and escorted us to the room. We also had a lovely interaction with Ms. Geraldine several times. I would like to thank her and the staff once again for the birthday wishes as well!

Although the property is very close to a bus stop (less than 50m), the schedule for busses on that stop are not too convenient during later hours. I want to note that this is not Hotel Etrier's fault, it's just a pointer for those who do not have a car, it may be somewhat of an inconvenience. The walk to the stop with further connections is about a km walk from there. Some minor like the coffee machine not working in our room, a fidgety bathroom door and creaking balcony door.

This is a very good hotel. The staff and location were both excellent as was the breakfast. David Steele

I understand that investing in air con' isn't worthwhile but for an all year round resort commanding the rates that it does, with temperatures of up to 35 degrees in the daytime and 28 at night perhaps investing in ceiling or wall fans would be worthwhile for guests' comfort - the world isn't getting cooler either! The WiFi signal isn't strong enough to reach all rooms satisfactorily for 2022 and beyond. David Steele

Really good hotel, clean, nice rooms, nice staff. The pool with the sauna and hamman really good.

The only thing is that it's the shower in the room, poor pressure of the water, difficult to get the wanted temperature, too cold or too hot, you have to "play" during the shower for set correctly.

Great swimming pool indoor and outdoor. Amazing atmophere in the lobby (sparkling life by nice guests, lovely crowd), which functions as a bistro (warm bar food) as well. Lovely fireplace, comfort and fantatic view over the mountains.

Uncomfortable bed matrace. A big turn-off. At the reception they did not allow me enter the room - I had to wait for 3 hours. Even though I am sure the room was empty the night before - as I saw on booking.com there were many rooms for that night available. Just a control-freak mentality, playing this game, I believe.

Basically everything

The temperature of the pool was very cold, otherwise beautiful!

The staff were really friendly and helpful, indoor & outdoor pool, spa & hammam.

The hotel's exterior felt a bit run down, beds not the most comfortable.

Breakfast was not at the level of the hotel. It was hard to order coffee and the coffee tast was poor (I guess it was instant coffee)

Good location, nice swimming pool, dinner was also nice.

Rooms are quite basic for a 4 star hotel, but sufficient.

Breakfast was great and the location are great, nice view

The pillows