Room was terrific. Compared to three other hotels we stayed at in Switzerland, including a luxury resort on Lake Thun, this hotel was superior to them the all. Staff was friendly and helpful. Only hotel where we stayed that the air conditioning worked and actually cooled the room. Breakfast was outstanding. Checking in was quick and easy, even though we arrived on a Wednesday when the hotel was closed.

Parking was very reasonable, but would have appreciated more guidance on where it was located and how to operate the parking fee machine. The fact that you could request a receipt, but the meter doesn’t provide a receipt was confusing. Also would recommend to those driving to the hotel to have Swiss coins.

Excellent location, great food at hotel restaurant and rooms were very big.

There isn't hotel parking so you have to park in a lot down the road. You must download the parking app and pay hourly 7 days a week. We must have ran short at some point and received a parking ticket which cost us $48 that was mailed to us months later. Car rental company also charges for the ticket, not a deal breaker for staying here but definitely something to consider. Ended up paying quite a bit for parking.

The location in a historic building along the Rhine river in old town was superb! The staff was friendly and welcoming. Dinner was delicious. We were able to park across the street for a couple of hours and there is another lot nearby as well. The rooms are spacious, comfortable and clean. Breakfast was pretty standard, eggs made to order. Everything was fresh and stocked. Highly recommended!

We loved everything about this hotel. In fact we used this hotel twice because it was so good; once on the outbound trip and once on the inbound trip. We loved the regalia in the corridors; the polar bears, the suit of armour. The rooms were quaint. We were there during a heat wave and the air conditioning was a real blessing. The hotel was wonderfully situated and you could dine overlooking the lake. The food was amazing.

There wasn't anything we didn't like. This hotel was perfect.

Our host was amazing and he offered us the River view room without any charge. The lake view from room in the morning is amazing when the fog is lifting. The room is beautiful with old style logs re-used to beautify the hotel. The breakfast room is situated to get a clean view of the Rhein river which is beautiful. The hotel is within touching distance of the old town.

No on location parking, we used public parking nearby.

Beautiful old hotel on the Rhein River. The breakfast buffet was tasty and dinner was extraordinary with both served on the deck overlooking the river. If you had a problem the staff was there to serve your every needs.

Absolutely nothing

The location was amazing. The decor reflected the age and beauty of the building. The view of houses from our room were pretty. We were able to cool the room down. - lovely in the heat. Dinner there was very well presented and tasty and eaten over looking the lake. Lovely.

There wasn't anything that needed to improve. We hope to visit again and will recommend this hotel to friends and family.

Stein am Rhein is beautiful--a veritable museum of late medieval architecture. The hotel is in the middle of the "museum" and the streets are a delight to walk through. Hotel service, room, and breakfast were all excellent.

My only "knitpick": I would have appreciated a firmer mattress on the bed.

Hotel is on the Rhein, our window looked out on the water. Facilities were excellent. Old bldg, but rooms and bathrooms were up todate. There was an elevator. Dinner, at the hotel on the terrace next to the Rhein, was excellent. Also within steps of main street in Stein am Rhein. Parking was outside the walls, but just a couple minutes walking (wheeling suitcases).

We enjoyed our stay in Hotel Rheinfels. Our room was spacious and comfortable with old world charm, and a modern bathroom. Location is central with a view overlooking the Rhine. Bike storage is in a secure rear storage area in the hotel, accessible from a side road. The only negative thing was the restaurant was closed on Wednesday night. This varies according to the season, the staff said that all booking sites note the restaurant closure but I couldn’t find this on Booking.com. The Rheinfels website does clearly state restaurant operation hours and this should be checked if eating in the hotel is important. The staff recommended a good restaurant in town.

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