My first visit to this hotel was about 15 years ago, second visit was about 9 years ago. This time round was my parents-in-laws first bangkok trip and so we decided to stay in this hotel again. Fantastic service, front desk staff spoke decent English so there's no issues with communication for us. Our request was for twin bed for 2 rooms and double bed for 1 room and it was promptly arranged. They even gave us connecting room which was super helpful and convenient for us with a teenage child. Love that they have a smoking room in the lobby so you do not have to stand outside the hotel in the hot sun for a smoke. They have seperate restaurant for tour groups so you dont have to squeeze and endure the noisy crowd early in the morning when you have breakfast and this is a brilliant arrangement. The room is spacious and clean despite being an old hotel. The aircon works well for the hot weather. And the fridge is cold too. Housekeeping left a note when our do not disturb sign was on to let us know we can call them if we need their service. Great that they do provide extra pillows when requested as i personally need alot of pillows to sleep. The pillows were of different material though, there were some softer and some really hard. The toilet is huge which i loved even though there isnt any bathtub. The night view from our room was gorgeous. You can order room service through scanning a qr code which was really convenient and can prevent miscommunication due to language issues. Breakfast buffet has a good variety and delicious food. We gave their buffet dinner a try and was really impressed with the quality of food too. Location of the hotel is great given that it is off the main road so there's no traffic noise. There's a 711 right across the street and several massage shops few mins walk away. The Street Ratchada and a Big C is just 10mins walk away. It was easy for us to get a grab for transportation.

The water pressure needs ro be improved. The temperature was either too hot or too cold and the water pressure for hand-held shower was really low.

Quite convenient.. 7-11 by the side, MRT by walking distance, Big C and Shopping Mall (The Street), massage, restaurants all by walking distance.. Friendly workers.. Will come again and stay if got the chance..

The maintenance of the buildingg is not very fully, maybe due to Covid just recovered, and less people travelling.. But overall still okay.. Vintage style

Old, unique hotel design that is well maintained, this includes the lift.

They didn't update the room service menu. We wanted to order but they said the kitchen was closed, even though the menu said they were open. They closed the breakfast buffet too fast, we couldn't enjoy it as much as we would like.

Have stayed at the Emerald a number of times. Location is good, staff are great and very welcoming. Restaurant area and food quality in the hotel is also good

Can't fault the Hotel. The building is old and has a charm I wouldn't change by undertaking refurbishment

The location was good for malls and night market within walking distance. To get around Bangkok isn’t easy anywhere to be fair and taxi are needed and take lots of time .

The breakfast and Loch buffet where very similar everyday .

Check in / out was quick Room was spacious and clean. Breakfast was reasonable. Bed was confortable.

Breakfast could be more substantial however good value any reasonable.

Room was huge with a comfy bed,Coffee shop seafood buffet was more than I hoped for,friendly staff from the pool cleaners all the way to the front desk, very close to MRT train….

Sorry can’t think of anything

dedicated staff- front desk, lobby, coffee bar, housekeeping.

security quite relax after late night. came back late to hotel but didn't see any staff at entrance nor at front desk.

Everything. Extremely great hospitality and knowledgeable staff.

Breakfast shoukd have been complimentary

Bar was closed, SPA was closed