The location is good to visit Chiang Rai, not far from airport and bus station. The staff was very nice, they helped us with any our requests. The room was large with comfortable beds and a good bathroom. The breakfast was good with a lot of food variety, and it was well organized. The swimming pool was nice.

You need a car or taxi to go to the city center, but of course we were aware of the distance.

for the standard of the hotel it was very good value and we were very happy with our stay. Friendly service at front counter. The hotel is very clean Before I had checked in, staff communicated very efficiently to help me find a driver to tour the surrounding area of Chiang Rai. The breakfast was very good; decent selection, well prepared. Unfortunately, I did not get a chance to swim in the pool which looked very nice.

The hotel location is a little far from the town centre, which is a short drive away. The immediate surrounding area seemed a bit quiet, which is not necessarily a negative.

This is a lovely hotel, just far enough outside the centre to be reasonably quiet, with minimal road noise. We booked a junior suite, and it was extremely spacious and comfortable, with a really comfy mattress (unusual for Thailand), very clean, good toiletries and fridge in room. Pool is nice but absolutely freezing! It was ( weather) plenty hot enough for us to brave it though. Staff are really helpful, giving you a map and advising you of things to do. Breakfast was good…selection of Thai and western food. Smart TV had Netflix. You can buy cold drinks and snacks from Reception. We would definitely go back.

Fridge goes off when you leave the room…so you have to be careful leaving food in the fridge…and your ice always defrosts. Also, we booked a room to get a balcony…but it wasn’t worth the extra. The ‘balcony’ was just big enough to stand on, no furniture or room to sit, really only any use if you’re a smoker, I would think!

The property was really well presented and from the moment we arrived the staff were helpful! It’s nice to have a pool and the cafe beside the pool does lovely food. Highlight of our stay was the bed which was so soft and comfortable and much needed after lots of travelling. The property is also close by to the Night Market in Chiang Rai and within walking distance from the Clocktower where you will find restaurants and shops.

The hotel is themed around hugs and while this may sound strange, the staff really do make sure you feel the equivalent of a hug throughout your entire stay. Everything was so comfortable and the staff was so helpful about every single thing that we almost felt sad leaving the hotel!

Nothing. Everything was perfect!

Great value hotel. Staff very friendly and it was in a good location.

We couldn't get hot water in the bathroom sink. Plug let water out too. Shower slow to warm up, but great when it did. Breakfast ok, bit could be hotter. That said, would definitely stay here again if in Chiang Rai.

The staff were very friendly as they helped us with services that wasn't part of their job. The breakfast was superb. It was so delicious and a variety of dishes were available. Moreover, the rooms were specious and big. The hotel was also very clean and the facilities were excellent and adequate.

The space of the loft is huge Very comfortable Great buffet breakfast Friendly Staff. e.g restaurant staff. peaceful rest and quiet surroundings.

Have to self-collect toothbrushes from the reception counter

The staff here are very helpful amazing customer service, the chef made one of the best massaman curry I've had. We felt extremely comfortable here just a couple out of the city centre.

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The staff were friendly and very helpful, the bedrooms were very large, we fitted a family of four without issues.

The insulation not so good, you could clearly hear people in the adjoining rooms.