Above all, the staff outperformed our expectations—very welcoming and amicable staff. Great hospitality which makes you feel like you’re home away from home. The staff went above and beyond for our comfort. Big shout out to all staff from entertainment team—who spent time catering to our recreational activities which has made our stay very enjoyable and unforgettable. Special thanks especially to Yuhan who went above and beyond bringing us on a biking tour around the quaint village Concierge—check in/out was seamless with your luggage all well taken care of. Very attentive to guests’ needs. Buggy service was always readily available for guests given the resort is HUGE. F&B—very extensive buffet breakfast options with daily new variations to food. Highlights would be make your own noodle soup and make your own juice bar. Good variety of options for those with dietary requirements (GF, veg). There were three restaurants to choose from and one sunset bar with great views. Food was absolutely delicious—chef nails international food as well. Spa service is amazing with top quality masseuse/masseurs. We felt very relaxed and rejuvenated after our massage. Last but not least, excellent SECLUDED location for a serene getaway, however VERY accessible to mainland Phuket. Well suited for families, couples and friends. Absolutely stunning, secluded beachfront with kayaks and SUPs available to guest with no extra charge. Recommend kayaking to the mangrove forest (you can definitely go there without a guided tour if you’re confident with kayaks).

Complimentary shuttle speedboat from Phuket mainland back to the resort could be more flexible with running a later service i.e. does not need to be as frequent as during daytime, perhaps a single late service would be great for those who wishes to visit the multitude of Phuket night markets. Although this wasn’t an issue for us as the comfort of the resort negates the need to explore outside of the island during our short trip there.

This was one of the best family vacations we have ever taken! The hotel/island are simply beautiful. The staff are amazing. We can't say enough about our time here, and we are looking forward to returning. It says a lot about this property that even considering the issues with food and beverage (below), we still rate it a perfect 10. Absolutely everything else about this resort surpasses expectations and makes the stay completely worth it!

Our only complaint would be regarding the food and beverage experience. The room service food was consistently amazing. Rum Chapel's food was quite good, but the desserts were disappointing. Tonsai's food was average overall. My Grill's food was the most disappointing as it was the most expensive yet the lowest quality of all the restaurants. Daily breakfast was really disorganized and needs to be organized like other 5-star resort breakfasts (i.e. having a waiter that is able to take/deliver orders for the freshly made items like eggs, drinks, pancakes, etc.) Finally, the pool/beach-side service could be better with a way to call wait staff from your chair.

For a resort that is 20+ years old I thought it was very well maintained. Obviously, there are signs of wear, but none that take from the resorts quality of stay. The room size, private pool and location were amazing. We had just enough view of the ocean with pirvacy to satisfy!! There are 3 restaurants on the island all with substantial choices for dinning. I was really impressed with the lunch menu at the rum Chapel! We never had a meal we didn't enjoy at any location.

My only gripe (not that the hotel has any control) are the free reign of children at the pool... if you don't want to be splashed, get your books wet, or constantly distiurbed while reading... sit towards the back of the pool area or get there early to grab a beach lounger. .. there's limited seating. Children play and have fun... I get it. (I have two, I'm just saying

Everything was excellent: the staff, the room, garden and private swimming pool. The whole resort including the awesome vegetation, the public spaces including the marvelous public swimming pool, and so on and so on, deserve no other comment then impressive. There was taken care for really every detail.

But unfortunately we didn’t meet the feeling of enormous exclusivity in My Grill. As half board guests we were given the feeling of economy class by the lack of red meat on the menu. Of course we wished to taste the exquisite meat, which we did. But we had to pay the full amount. A big disappointment for such a high classified resort.

The rooms are very spacious and private. Our sea facing villa had an amazing view and we loved the outdoor bathroom. The villas also have a large garden and it really feels like a secluded escape. The resort has a very relaxed vibe to it. We also loved the spa treatments. We highly recommend the private cooking class, we absolutely loved it!

The rooms feel a little old, especially the bathrooms. Little things like noisy AC units, no AC in the bathrooms, use of MDF wooden panels, and lack of any kind of music player/sound system, take away a bit from the true 5 star luxury experience. However, this is compensated by the sheer size of the villa and garden which was wonderful. There was quite a bit of miscommunication with the restaurant staff, where orders were routinely brought incorrectly (in particular the pancake and ice cream station, as well as the egg station). Again, not a huge deal but for a resort that's part of the luxury collection it is a detail worth improving.

The care of the staff, the upgrade, complimentary things they offered, the restaurants were good standard, the pool was nice (both private and shared).

The beach, looking at the pictures, unfortunately the beach looks nothing like it. We missed a proper kids club with nannies so that we actually could enjoy some of the adult activities like yoga, massages, etc. However, the manager already came back on an email saying that this is about to be installed soon.

The island was idyllic and the staff were very attentive and good. We took the breakfast and dinner package and it was good value for that. Food was good though expensive.

The garden villa with a pool is where we stayed. The room was beautiful. The bathroom and outside setup also so unique. I however have an aversion to lizards and critters and the bathroom area was pretty open. I found lizards everywhere (in the toilet bowl, near the vanity area and on the wall in the shower). Now this is very specific to me but my husband had no issues with it. When we left the last day I saw sulphur outside the front door and freaked cause I knew it was for snakes. And I was glad I was leaving.

The fine location and the facilities are really nice, and as expected for a luxury resort. And the staff, both managers and all, are very help-some, friendly and always smiling, made us feel special.

We were 8 nights at the location, and with 3 restaurants you will get to know the menu, which is however, good.

The location is excellent and the food is to a very high standard. Breakfast is a buffet and the selection on offer is very good variety. The staff are very helpful and courteous. The drinks menu is good but the beer could be colder, it’s just not chilled sufficiently.

I was not impressed with the gym. It has a good selection of equipment but it feels very enclosed and has no view when working out.

Naka island resort is one of the best resorts i ever been. I have to say that the staff at the hotel are truly amazing!! Always smiling and kind 🙏🙏

Naka island is in a remote location on a private island so there are many animals around the hotel so take it into consideration if you’re not animal friendly 🦎🦎