Breakfast

Very confusing guarantee payment system for the room. No windows that could be opened.

Hotel location, Design and reception staff

I am a member of the Marriott club and used to stay in it....compare with other Marriott hotel and considering a 5 Star hotel, amenities are not upto mark and not even complete... No toothbrush & paste, bathroom scale etc ..room and bath cleaning is not satisfactory and no amenities replenishment. i.e. commode was clean on the day when I arrived but during the stay of 7 nights it got scaled and got yellow. No tea spoon in room for coffee/tea making.... One disposable stirring stick on the first day which was never replenished till I complained on the fourth day...excuse was we don't do it.

Everything was excellent except for the mattresses in the rooms. They were old and lumpy and uncomfortable after a couple of nights.

Mattress

I liked everything location, team and the support from the team were all great

The photo provided on booking was not matching the facility (I'm talking about the Family room window)

I like the extra safety check for every guest in the hotel This is my second stay in this hotel I came back for them because I'm pretty sure that their service is the best I like the cleanliness, the welcome, the stuff Stuff is very welcoming and polite, and they are very respected with people who are being respected and honest with them Whenever I ask for water, they are serving me very nicely The gym is open 24 hours, which is great

I stayed in many 5-star hotels before I expected to see toothpaste and toothbrush, but I didn't see them They took insurance money from me at the time of check-in Some of the towels in the bathroom are spotted with dark spots. They need to check them before being used by guest

Location was convenient and comfortable for us. If you are looking for shopping center -one of the biggest Istanbul Cevahir Shopping Mall is - 5 min walk. Hotel is located on the active street - local shops and markets, transportation options, taxies available right in front all the time no need to wait .. Room size quite big, bed very comfortable.. Each hotel employee was very friendly and helpful!

Hot dishes on the Breakfast - eggs mainly.

as usual, staff are too friendly and very respectful.

taxi is a problem at this location and the waiting time for a taxi from the hotel can be long… that mentioned, you better use the metro for movements since it is very close to the hotel.

Good location and big room

Slow / late response from housekeeping and Rome service

The level of hospitality and security was phenomenal. Everyone at the hotel did their best to make my stay as comfortable as possible. I have also had a spacious room compared with the same room’s category.

At the breakfast, while I have reserved a table already and went to grab my food, another guest used the table which caused kind of embarrassing situation. Similarly at the check out, some guests are not maintaining queue and just approaching the reception without respecting the queuing. These are some of uncomfortable events I have been through during my stay. Else everything was extraordinary.

staff and location

closed swimming pool, can’t have sun tan