Quite luxurious apartment for a relatively low price. Very comfortable.

When I arrived I was requested a deposit in case of expenses for extra services (about 50€, returned in turkish liras). Among receptionists, only a few were able to understand english. In one occasion, I was forced to give up with my question due to communication difficulties. From my room's window cold air was leaking in at night.

The service, cleanliness, and reception staff were helpful

Ice and water are not free and There is a dog in the area that starts barking at night and it is annoying

The staff was really friendly and welcome. Emran always welcome us with a smile and help us during our stay.

Good location and view from the balcony. All comfortable in the room, plus the kitchen.

Location and facilities near the hotel

The receptionist was very helpful but room service is really bad and sometimes no response

Staff are very friendly , all of them were helpful and excellent.

This was the seven time I stayed in the same property since 5 years and am not thinking to replace it way forward , so far , the furniture need to be replaced also the bathrooms were in bad situation , Shower place was broken . In general such a good place need to be refurbish within fixed timeline in order not lose its value.

I recently stayed at Somerset Hotel and would like to provide some feedback regarding my experience. ( we were 3 families and stayed in 3BD Apartment ) Overall, my stay was pleasant, but there are a few areas where I believe improvements could be made. **Positives:** 1. The room was spacious and comfortable. 2. It was clean and well-maintained. 3. The facilities appeared to be new. 4. The service staff did a great job. 5. The stay offered good value for the price.

**Negatives:** 1. Better maintenance is needed, especially for the room amenities. 2. The front desk staff could improve their friendliness and customer service. 3. Daily cleaning could be more thorough. Thank you for considering my feedback. I hope it helps improve future guests' experience.

Location

Room service there was no breakfast i can't order it in my room

the size of the apartment is big enough to fit 4 or even 5 adults. the location is amazing as there is walking street down the hotel with almost everything you need from groceries like carfour and plenty of restaurants and cafes. make sure you request an apartment which is located in the higher levels to enjoy the views. remember the reception and the main entrance for the hotel is on the 9th floor so do not take an apartment below it as there will be no view. we were in in the 10th floor which was ok. for transportation you can use apps for taxis.

we were given an apartment which was located below the the reception at the beginning. then we asked Kobra the receptionist to move us to a higher level which she did thankfully so we can enjoy a better view of the forest.

Location, room size

Expensive, slow service, be aware of extra charges

I recently stayed at SOMERSET and I must say, it was an exceptional experience. From the moment I walked in, the staff at the reception desk greeted me with a smile and made me feel right at home. The check-in process was seamless and efficient. Throughout my stay, I interacted with several members of the hotel staff, from the cleaning crew to the restaurant servers, and everyone was friendly, helpful, and attentive to my needs. I was particularly impressed with the cleanliness of my room and the hotel in general, which is a testament to the hard work and dedication of the cleaning staff. ( spacial Thanks for Mrs. Yeshem) The hotel's amenities were top-notch and really added to my enjoyment of the stay. Overall, I highly recommend SOMERSET to anyone looking for a comfortable and enjoyable stay. The staff's commitment to providing excellent customer service and the hotel's attention to detail make it a standout choice. also and i need to say many thanks for Mrs. Sebena