What a great find this hotel this is. We have stayed in Istanbul many times and I can tell you what you get can be very hit and miss! But not here. The room was spacious and clean with everything you could need. There was a safe, hairdryer, slippers, toiletries, fridge, kettle and all was in working order. The beds were comfortable and we had lots of towels and pillows. The reception staff were really friendly and smiley and the cleaning lady was really sweet. The Breakfast was EXCELLENT a really good choice, all very fresh and in a clean area. Always lots of cutlery and plates etc. Wifi was a good signal in our room and the aircon was working perfectly. If I were to be picky the bathroom was a little dated but had everything needed and the shower was good. Location of this hotel is perfect. Literally next to the tram stop, 5 minutes from Alksary metro and 10 minutes from Yenikapi Metro. The bus stop for the shuttle to Istanbul airport is just a few minutes away. Loads of shops and restaurants nearby and a really busy bustling area. You can get transport so easily or walk to many of Istanbul's main attractions. This is 100% my new fav hotel in Istanbul and I will def go back.

Nothing at all that I didn't like about the hotel.

The location of the hotel was great. Was within a walking distance to the main attractions, getting a taxi was no problem, and the hotel itself was right in the middle of markets and shops. So you could walk right out and do some shopping or grab some fresh fruit. The staff were great. Rooms were always cleaned and fresh sheets were put on daily.

With it being a smaller local hotel chain, the walls were a bit thin I believe as you could hear if folks were talking loudly next door or upstairs sometimes. Luckily, that wasn’t a major issue at all and only happened once or twice during our stay. The bathrooms were great too, but just a tad bit small.

The staff are super friendly, in particular the cleaners and reception staff. The rooms are very comfortable and all the facilities you need are available. Brilliant shower! Depends on why you are coming to Istanbul, so if you are there for a shopping trip the location is really good, with all the transport links nearby. The area (Aksaray) is very crowded, but once you're in the room, you don't hear any of that.

The breakfast had no variety and offer. If that is improved, this would make this an excellent hotel.

the staff was the best Bart of the stay. very professional, pleasant, and very accommodating. helped with luggage, brought treats and coffee.

the location is great because it is next to shopping areas, restaurants, and transportation to any where in Istanbul.

Good friendly staff. Grusel wad very good, made contact before leaving and was a good point of contact. The attached restaurant was very good, breakfast was good too. Rooms clean and have most if what you could ask for. Staff had very limited English however and it sometimes took some time to get them to understand a message e.g more towels, need an iron, however they always tried their best and got there in the end. The location is excellent for exploring old Istanbul. Overall a positive experience.

A lot of traffic outside the hotel, a bit difficult with children but otherwise no big negatives.

Great location to the large mosques and the metro stops that can take you to other parts of town. Pretty central for all first time visitor tourist activities.

Coffee machine wasn't ever working during breakfast, but the staff were good about rotating the tables and the food for the buffet, especially for the amount of traffic they had.

That s great hotel with extremely friendly staff. The room was comfortable and clean. It is in a very good location next to tram station.10 minute walk to Grand Bazaar. Breakfast is good enough. Wi-fi is reliable.

Professional assistance by Jesim and Mehmet

The service at the hotel was great. Omer at reception was so hospitalble and made a lot of effort to attend to our needs. Thank you Omer, you do your job very well, Sorriso is lucky to have you as their staff.

Nothing bad to say.

I like the location, the staff were cordial and the breakfast was good 👍

The Restaurant food was tasty but the Chicken was not properly roasted