Everyone was very friendly

Explanation of the use of restaurants with half board should be on the booking.com website. No information to what the restrictions they have are mentioned i.e. you can only have up to 150 aed worth of food/drinks (which is not alot) Also when I did speak to the staff prior to arrival they did not let me know the conditions they have with half board, which cost me extra money sadly.

staff , food , maintainance

the room given to us had views of construction and a lot of noise as well considering the resort was not full they could have given us a room without the construction site and noise.

Warmth welcome and accomodated us with a late check out. The spa facilities were amazing and had a relaxing time by the pools.

Suprised that the breakfast wasnt a big variety compared to the other W hotels i have been around the world. The room was dark in deco so was the hallway.nicer to have lively & bright colors in those kind of hotels by the beach!!

the design

it was noisy because of some maintenance and repair work

it was very modern and trendy

there was no shop for snacks

The modern spacious style

Was expensive

Everything was brilliant. The Room was big and clean. We qualified for an elite breakfast by being Marriot Bonvoy members - so we ate in Torno Subito, but we did have the buffet breakfast a few times and it was brilliant. The WetDeck and Beach were great, water was provided in ice buckets to keep everyone hydrated. It's worth mentioning that on a Saturday & Sunday there is a DJ on the Wetdeck and the music is so loud you can barely hear yourself think. Great if you like that party vibe, but not amazing for a relaxing day by the pool bar. The location is both good and bad - it's right at the end of the Palm so you get an amazing view across the bay back to the marina and the business district; this is especially spectacular in the evening at Akira Back, which is the Japanese Fusion restaurant on the top floor. I'd strongly recommend having an evening meal there - it is incredible. Most of all, the service was impeccable. It was almost embarrassing how well we were treated - there's service and then there's luxury service. Would 100% go back to W hotel on the Palm, but also be likely to consider W hotels elsewhere in Dubai and around the world!

I would like to take this opportunity to convey my utmost appreciation for the exceptional service and warm hospitality I experienced during my recent stay at your esteemed hotel upon arrival. Njlan gave me a warm welcome that made me feel instantly at ease. Ayshas remarkable attention to detail and unwavering dedication towards ensuring an extraordinary experience for all residents truly stood out. Anuvrats' professionalism and proactive approach were nothing short of impressive. What truly sets W Dubai - The Palm apart is the consistent level of professionalism and genuine care displayed by your entire staff. Your commitment lies in creating exceptional experiences and fostering genuine connections with each guest who walks through your doors. Everyone I encountered, from the concierge team to housekeeping personnel, went above and beyond their call of duty to ensure my needs were met with great precision. The meticulous attention to detail in the hotel's design and decor must also be recognized. Through its seamless blend of luxury, comfort, and contemporary elegance, W Dubai - The Palm creates an undeniably inviting ambiance. Moreover, the facilities surpassed all expectations while offering stunning views of Palm Jumeirah, adding an extra touch of magic throughout my stay. Once again. I extend my heartfelt gratitude for making my time at W Dubai - The Palm unforgettable. I wholeheartedly recommend your hotel to anyone seeking an exceptional and remarkable stay in Dubai.

It's just a suggestion to add portable AC units by the pool.

Clean Helpful and friendly staff Great location

We got our room @4pm and we were waiting for about 2 hours

Loved the pool and beach area - there are several pools. Staff are lovely and go above and beyond for you. We were upgraded to a larger room with a view of the palm from the street side. They have really thought through what to include in the room, such a face cleaner and toned; a speaker system; and a really comfy corner balcony sofa that you can relax on.

Didn’t like the design of the hotel. Rooms are very dark and look a bit tacky inside. Cleanliness isn’t great either, especially for the standard in Dubai. The location is a bit isolated with very little entertainment directly outside the hotel - you’ll need a car to get to other more vibrant parts of the palm.