Stayed at the Hind Hotel before and knew what to expect. Love the town centre location and the pubs and clubs and theatre nearby.

The fact that Booking.com has suffered yet another cyber attack and once again can't be transparent and tell their clients the details. Instead all of you customers personal data that you hold is now in the hands of scammers who are repeatedly targeting all of your clients and the people who aren't too savvy are being conned into handing over yet more personal details which lets the scammers empty their bank accounts. As a result of this lack of client care and security, I won't be using Booking.com again and I'm advising everyone I know not to use you. Very disappointed in your approach to customer care which apparently doesn't seem to bother your company. The sooner you're out of business, the better for all concerned.

Beautiful hotel in the process of being fully renovated. A little dilapidated in places but has bags of charm. Breakfast was lovely, and the staff both day and night were so friendly yet professional and helpful. They found me a room for an extra night at short notice. If done right, this hotel has the potential to be brilliant.

A bit dusty in the 2 rooms I stayed in ( dust webs), maybe a little more attention to detail and a better finish, and a non-slip bath/shower mat in each room. Trying to have ultra modern rooms in a listed building doesn't quite work. Had 2 great nights sleep in one room, but not in the second, mattress seriously in need of replacing! But then the hotel is a renovation in progress.....

I was very happy with my visit. Our room was lovely and spacious and decorated nicely. I thought it was a really nice touch that they included a little fan in the room as the weather had been warm. The staff were very welcoming and friendly, and was accommodating with me and my partner due to returning to the hotel late in the evening because of a wedding we were attending. We had plenty of tea making facilities, and I would highly recommend staying here.

I was very satisfied with my stay, and have nothing to negatively comment on.

Lovely historical building with some modern touches that are clearly being added to. The meals were of a good standard, breakfast was excellent and the afternoon tea was also superb. The bedrooms were a good size, and clean. The highlight of our stay though must go to the excellent staff. All of the staff on duty during our stay were exceptional, very helpful and friendly and they were always happy to assist in any way. If we were ever in the area again we would certainly return.

As the property is positioned on the main high street it is prone to traffic and late night party noise. Unfortunately the Friday night that we stayed, we hardly slept due to antisocial behaviour from drunken and angry revellers who were shouting abuse and screaming at each other in the street. The Saturday night was very different, it was quiet and we could sleep.

The location was great for Santa pod raceway day out. The character of the property was beautiful with exposed brick walls as well as a newly refurbished bar and seating area with pool table etc .. outside drinking, dining area, right in the town centre with lots of shops and other eateries available. Zoe the manager made our stay very very welcome. She was lovely from start to finish.. even brought drinks up to our room and crisps for the children! When the bar was a little busy for us. Family room for 4 215 was fab!

Nothing

Great location, the staff were really friendly and helpful. A group of family stayed and we booked a table for the evening to celebrate my mother in law's 80th Birthday. The staff were so good, letting us dress the table way beforehand and also go into the room so that we could surprise her as she didn't know everyone was travelling down from North Wales to celebrate with her. We booked our food requests in advance and it was all delicious 😋 They really did ensure we had everything we needed and helped make it a wonderful surprise celebration. Thank you to everyone.

Helpful staff when I made up sum rolls for lunch which I put in a lunchbox then in a carry bag to put in your fridge til the morning for me to take for my day out to Santa pod raceway, that was much appreciated 👍. And the town on the doorstep added bonus

The shower in my room was wayyyy too hot and I couldn't get it to a controlled temperature as I was out for the day I was abit sunburnt so when got back to the hotel had a shower but water was red hot I could barely be under the shower because was burning me. I did however asked a member of staff who cud help! And she couldn't get the water to be at a suitable temperature it was still hot the shower controls where very stiff I had to use a towel to turn it off

The look of the hotel is fantastic, rooms are cosy and nice atmosphere and real character, Absolute prime location to stay. the shower in the room I enjoyed very much, it had a rain fall head on was very relaxing. The WIFI is also top notch, the top speed I was getting was a little over 79mbs.

food needs some work as I ordered for the 1st two nights then decided to eat out for the rest of the week. 1st night I had the steak which came under cooked the vine tomatoes that accompanied it were also raw which was upsetting. I ordered a side of garlic bread that was just a baguette cut in half with butter and herbs but no garlic what so ever. the 2nd meal was a burger, if I hurled it at the wall it would have done damage to the wall while the burger stayed intact.

This hotel is located in a good spot on the High street. The staff were very helpful and frendly. The building was well decorated but still retained some of its original charater. Food was well prepared and breakfast good.

The only issue I encontered was not within the contro;l of the hotel. There had been a sucessful football game and celibrations continued through the night , so being on the high street meant a very disturbed night.

Absolutely loved the 17th century building the history must be amazing..I think.they are refurbishing..as certain areas..the snug area is lovely & there is a pool table large TV area, a nice bar all.newly done well..all clean even walking past gents&ladies rooms in the hall ways you could smell how clean they were ,our twin room was clean plenty of storage &bed were very comfy & sister&I slept really well 10/10..

Not sure if there was a lift so if not should be pointed out..