The Faisano is one of Uruguays outstanding hotels, located in the middle of beautiful nature just 15 minutes away from Punta. But what really distinguishes it from the other top places is it’s service level. Staff is attentive at all times and clearly has the mission to fulfill all your wishes immediately. Simply fantastic!

Everything was great : the stunning architecture of the hotel, the quietness, the scenery. The whole place is out of this world. One of the best hotel we have experienced. The attention of the staff was very good.

quiet, clean, large rooms

nothing

the service was outstanding💟

Maravilhoso!

Everything, from the pool to the spa, the food and the views

Implecable service, breathtaking landscape, pampering spa, impressive architecture.

The bungalow offered decent privacy and was well-appointed. Golf cart access was good for getting around the property.

From our arrival there were several service mishaps that should not occur at a property of this caliber. A “leading hotel of the world” should distinguish itself as such not only through its facilities, but especially via the service given to guests. As a rule of thumb, it should be procedure to ensure a smoothe and pleasant arrival at any property, especially a 5-star. If things go wrong from the beginning at check-in, it taints the experience and makes recovery an up-hill process difficult to correct once things have started on the wrong foot. Mistakes can happen, of course. This is normal. But it is of the utmost importance to not just offer a casual apology and sweep it under the rug rather, go above and beyond to compensate and make ammends for the inconvenience(s). Do not leave the customer dissatisfied, and do not make it into an awkward situation where the guest has to confront the issue and ask for a solution. This is something that should be a part of basic training for front-of-house staff. First impressions are the most important! In the end management tried to make ammends, but only after several unpleasant situations and becoming quite irritated, and after having to bring it directly to their attention. In today’s world, more and more customers can sometimes feel self-conscious about making a comment or complaint as to not be perceived as a “Karen”, but this is no reason for service levels to decline and expect customers to simply accept poor service for higher prices. I expect better from a property like the Fasano. Much better. Competition and word of mouth are indispensible for the industry, and chances are that if these things happened to one guest, it’s also happening to more.

the place was beautiful

too overpriced

The architecture of the property and the rooms was unexpected and breathtaking and it was nice to have different areas with different purposes. Also the views were amazing.

The location and hotel installment were beautiful but for the price you're not getting what you pay for. Breakfast was below standards, staffing was nice but clearly not trained for a 5 star hotel - they were forgetful in various occasions, were not willing to problem solve and overall it was a disjointed experience. Finally, not a lot attention to detail.