Due to the weather our flight got canceled two times and the second day I made this booking within an hour of arriving to the hotel. The staff was very understanding and nice. We didn't try to rush or bully them like other guests did and this ended in us getting a room faster. A little kindness goes a really long way on this island. I wish we would have been able to really enjoy the place more as it was very beautiful and the pool setting as great for relaxing and taking photos.

I have a slight fear of heights and the court yard view while pretty made me nervous. Other than that our rook had some kind of shutters to the bathroom that I wasn't sure you could open. Pretty neat if it's just you and someone else having fun. Weird when you have family with you.

the room itself was a nice size ,the staff was very friendly and helpful, the food was very good, the hotel was clean and beautiful. the location is the best , in walking distance of everything, the front desk staff was so pleasant and so polite ,security was helpful and secured cabs for me ,they were awesome.

the room lacks microwave which is important feature. the coffee pot had no cover so I didn't make any coffee, the ice machine on the 4th floor was out of order and I didn't like walking down the stairs, I wish they could clean the rom more often and leave enough towels.

We booked at the last minute because of flight issues related to Hurricane Fiona. It was a fairly stressful time for us and probably for the staff also, but the staff could not have been more helpful. They gave us information about the area, helped us get a taxi when we needed to leave on short notice. Outstanding service.

This is an older hotel and shows some wear, but it is clean and comfortable with a restaurant on the property with a good selection of items. Good value for the price.

Nice hotel, price is reasonable. I originally reserved a room facing to the rear of the hotel. When I checked in noticed a leak coming from the mini fridge. I went to the desk to ask for a mop, but they sent someone up to do the mopping and then they moved us to another room which had an excellent view of the Ocean, no additional cost for the upgrade. Front Desk folks were polite, friendly and easy to talk too.

Only down side is Pandemic Problems: like all of the shops on the premises weren't open. I was able to visit the Bar :)

excellent location, easy access to ferry, restaurants, market, and shops quick response from staff for extra towels and bedding needed convenient luggage store pool and lounging areas were great

check in process/line was slow rooms were dated, but very comfortable

Breakfast was great as usual. Staff was friendly and eager to help.

Need small refrigerator and microwave. These are must have in this day and time when competing with other places. Maybe somewhere on the floors or in the rooms.

Convenient and close to necessary places needing to attend.

Staff must be more customer service mode and friendly when attending to customers. Facial expressions are transparent and easily read.

I loved the location, literally on the waterfront. The hotel is gorgeous, especially at night when it's illuminated. Very close to the airport. A lot of restaurants and tourist sites within a few blocks

Little kids running around the hotel, kicking our door while we were sleeping. You don't get a lot of amenities in the room

The staff was attentive and very friendly. Hotel was located in a good area. Awesome views of the harbor

I wish the restaurant or at least the bar was open earlier. A lot of the guests I met would have loved an early happy hour, but I understand the hotel is still trying to rebound from the hurricane and Covid

When we first arrived we were put in an older room and the air didn’t work. We talked to the front desks and they immediately apologized & moved us to an upgraded room with better amenities & good air. Although there were a couple of little bugs we killed around the coffee pot (which we never used) , everything else was great. Staff was so helpful and nice. Location was beautiful & convenient! Taxis were always available for transport! We will be returning with our whole family soon!

-air not working -bugs by coffee pot tray & in the little basket by the sink that holds the soap