Drury Inn & Suites Phoenix Chandler Fashion Center

Everything. The staff were excellent, always available and very helpful. The room was nice, mattress was comfortable, TV was nicer than other hotels. There was free food and drinks, including alcohol, at night and the free breakfast in the morning was a feast of a buffet. There was literally more free food than a person could eat. By far the best free food I've ever had at a hotel. When we needed water and snacks, they're readily accessible, and staff was always on hand for purchasing them. This was my best hotel stay of all time.

Nothing, this was my best hotel experience of all time.

I liked being asked about housekeeping upon checkin. Everyone was so friend,y. The breakfast was average. I did not like that there was no butter. The room was very clean and functional. Elevator access was easy. The evening drinks and food was a great touch for families especially. I think this hotel is a great value. It was easy to get an Uber there.

The vegetable spread instead of butter at breakfast. The same breakfast food everyday. That’s all and neither of those things is a big deal.

location, bar/food available, snacks, breakfast & dinner snacks & drinks + hotel is very clean & staff is very friendly

it was the same breakfast selection all 3 days. Only sausage patties & never bacon. Only scrambled eggs one way & same carbs - bread, biscuits, waffles (no pancakes), same potatoes every morning. Cereal & breads seemed a bit stale. I think they should try to mix the food up a bit & offer more options. Other complaints: not enough pool towels, took two tries to get TP & bath towels to our room & food at kitchen not prepared on time.

The hotel had such great amenities, breakfast was varied and yummy, there was something for everyone to eat. The three free cocktails were unexpected but a wonderful treat. And the cherry on top of it all was the hot lava cake dessert you could order from the lounge at night. This hotel doesn’t seem much different than a normal hotel when you enter but the wonderful perks of staying here are outstanding and best of all the staff are amazing. As I have stated all of the staff were accommodating of our needs, they all greeted us like family, went out of their way to make us feel valued. From Cecilia, Celeste, I think Jessica, to the housekeeper Mula I think was her name, to the night gentleman whose name I forget, all were interested in making our stay warm and wonderful. Bitsy Mueller you have hired an excellent staff and that speaks well of your managerial style.

The coffee was not very good.

Everything about our stay exceeded my expectations. Staff was great and very accommodating. Facility was clean and well cared for. There was a small issue with the access door to the pool not working and yet we never had to wait more than a minute to get in. Our interactions with everyone there were top notch. I am now a Drury member for all future travel.

Only thing would have been a small directory in the room, but in reality the staff answered all the questions that we had with skill and pleasant attitudes.

They offer complimentary dinner and breakfast plus 3 free cocktails if you would like. The free buffet style meals are good quality .The hotel is very clean and well maintained and managed. The staff is awesome. Overall value and experience A+++ Beds are comfy and the place is quite . The finishes are not brand new but high end and very well maintained. We loved this place.

Breakfast is great. Dinner is okay. The menu doesn't change, same food for both meals everyday. The pool was so awesome and has the sun on it only in the morning until mid afternoon, then the sun is behind the building. The staff are so nice and helped me find my lost water bottle. We got a queen deluxe suite and it was worth every penny. The room was so spacious and so enjoyable. We never heard other people and the tv's were so nice and convenient. I can't recommend this hotel more. We stayed in 4 hotels during this trip and this one was the smallest and the best one of all.

Not a lot of parking. Also, there are doors when you get off the elevator that are hard to open, especially when you're carrying your luggage or other things. They serve no purpose and should be removed.

Having owned 3 motels in the immediate past (flew the IHG flag), I was very pleased to be at the Drury and I will be willing to stay again. I liked the staff, the room, the evening get togethers and food. I did not expect that, however I had planned on the breakfast and they were fine...............I chose the Drury because of its location to the reason I came to the Phoenix area in the first place. However I did llimit myself to other areas. (Good thing I had a grandson who could drive for me when I had an afternoon to do something fun.)

Free hot breakfast, free hot dinner, and free evening drinks we so amazing to enjoy!

Hotel could use some hooks in the bathrooms for hanging towels, clothes, etc. Housekeeping needs to check under beds for debri/trash (ours had empty wine bottles). Wish had free laundry (not coin operated) and free soda/water machines available 24/7.

Rooms were clean and very comfortable. The have an amazing complimentary breakfast and dinner buffet. Location was great and staff was very friendly. Excellent place at a very good price!

No trash can liners and a few more towels would have been nice. Very minor things that probably would have been resolved but it didn’t bother us enough to say anything.