Holiday Inn & Suites Phoenix-Mesa-Chandler, an IHG Hotel

The breakfast was hot and ready in buffet style, serve yourself setup. There is a host, for seating and to make sure you have what you need at your table. The breakfast was free with our room purchase.

We were charged for our breakfast even though it was included in our room cost. It was removed from our charge after a discussion with the front desk worker. I would have enjoyed a couple of vegan options such as non dairy milk and yogurt alternatives and a greater variety of fresh fruit.

Location was right off the 60, so it was very easy to get on and off the freeway and into the property location quickly. Comfortable and quiet room during my stay. Friendly staff.

Breakfast wasn't the greatest and that was to be expected, but was good enough. Also, I paid a premium that week because of the super bowl weekend even though I wasn't there for that. I normally wouldn't have paid that price for that quality of a hotel.

This place is excellent. The rooms are clean, spacious and well equipped with microwave, fridge etc. The staff are excellent as well. You really feel you don't wanna leave. They actually have a note on the room door that says 'we wish you didn't you have to leave but if you must, then check out is at 12". It is the politest way I've seen of being advised on checkout time.

Nothing!

I didn’t have the breakfast but I did order a burger later in the day , it was good

Wish there was a laundry on the bottom floor instead of having to go to the 2nd floor to do it

The beds were very comfortable and it was nice after a long day visiting family.

The breakfast was not worth the money I was charged. Half the time it was overcooked and hard as a rock. The fruit wasn't even ripe enough to be cut up. I wish I would have saved my money.

The facility was close to the area we were going.

-I didn't like that you could not open the room door with the bathroom sliding door closed. -Mattress was too soft. -I didn't like that there were not walking resturants in the area. -No free breakfast.

I loved being able to walk to several establishments. The bar had great drinks. The pool is huge and has a gorgeous water feature. The rooms and pool feel very private even though the city is just on the other side of the street. Room service did a great job of keeping the room feeling like I had just arrived the whole time. The patio was a great surprise!

The patio chair is broken. Nicer patio furniture. More than one outdoor chair would be nice.

Rooms are large and comfortable and the beds were really comfy

Save your money don't pay the extra for the breakfast its not worth it with so many better options nearby but I do love you get the option ofopting out of the breakfast.

Staff was friendly. Restaurant/Bar had good choices. Room was clean. Pool & hot tub were nice.

Door to bathroom in room had a 'barn style' door. Although it looked nice. It made the bathroom feel less private.

The lobby, rooms, and pool are beautiful. We only stayed for a night but felt safe with COVID going on. Lots of stores and restaurants nearby too

Definitely an older hotel which can be seen throughout different parts of the building, mainly outside but didn't make much of an impact on our stay. The rooms are nice and clean