The beds were comfortable and the room was cleaned. Staff cleaned the room throughout our stay at the property. The staff we very polite and helpful with questions.

I didn't like how on the last day before checkout the cleaning staff came inside the room without knocking while sleeping at 7 am asking if we wanted room service.. Upon talking to the staff in the lobby they said they shouldn't go inside the rooms until after checkout and should've knocked before entering the room.

i love the the beautiful, relaxing and private rooms. phenomenal hotel, I suspect underrated.

we woke a little last and running behind, not my much. i take full responsibility, and we swiftly packed, even cleaned and tided the space and left promptly. we were gone only 10 mins after agreed upon check-out. again, our fault. but i felt a bit snubbed by the staff. a gentleman knocked aggressively on the door prior to check out and his body language was cold, angry. essentially telling me (first warning) we needed to leave. we still had 10 mins left. i found this a little odd. we are quiet, simple, easy going normal folk. i was confused by this hostility. perhaps he had mistake us for some rambunctious 20 something crackheads. lol who knows. anyway, it's all good though. 5 stars amazing hotel 🙏🏻

I liked the location of this property it’s close to like a mall and a bunch of restaurants you can walk there so that was nice. The room was a good size and it was mostly clean.

One thing that didn’t make me comfortable was the door of the room I was in there was a gap between the floor and the door which is odd because on the other side is the outside. I had to put a blanket to cover the gap and you could hear everything on the other side of the door because of the gap and the light from outside was coming in between the door. Also some of the outlets in the room wasn’t working. Also didn’t understand why we paid for a room and still had to pay a for parking which is dumb.

Clean, decent, room. Didn't run us out at 11 a.m. Good parking lot. Able to park right by the door. Free coffee and tea all day in coffee shop area. Seemed safe and secure. Nice looking pool and fitness center, if they are open.

We were supposed to have access to the pool and fitness room all day, and early evening, but they were locked every time we checked. They looked nice, though. Really a motel, not a hotel. Could have had continental breakfast.

The room was good. The beds were nice and comfortable. The walls were thin. The window opened into someones backyard. Besides that the location was good and near to many things.

I don't know that anything could be changed. it is mostly the location, maybe some insulation in the walls to dampen the noise from other rooms.

The rooms, the fact that the staff really went out of their way to be of assistance to us! I want to point out that October and Karhy were outstanding!

These were personal issues and in no way reflect the services at Xilo. I felt the pool wasn't large enough to accommodate several people, so I didn't swim.

Very beautiful area, very nice staff, clean pool and gym.

Many other guests kids running around everywhere throwing ice everywhere around the pool hitting us with ice cubes while trying to swim.

This is the second time I stay at this location. The first time was with my husband, the second included my kids. I love this place because it has a great staff, the rooms are very clean, and it is located very close to the Americana at Brand. The room we stayed in had a jacuzzi tub in the room. The tub and the room were very clean and comfortable. I loved the bed, it was very comfortable.

We stayed on the bottom floor. The noise from the people in the room above could be heard in our room enough to wake up the kids. They kept asking what the thumping noise was.

Clean and nice , need more blanket and pillow

Slamming doors, guests going in and out smoking cigarettes, so annoying, plus downstairs had a bunch of shady looking 50 year old men going in and out of one room . Needed security and to much activity in parking lot , people hanging out in cars , doing who knows what

Loved the rainfall shower and extention option

The 2 remotes and still had to press power button on tv