Buffet breakfast was good. Hotel was minutes from cruise ship port.

Veronica on reception could do with training in being pleasant and polite to guests. Another couple there commented to me about her rudeness. Marilyn on reception was excellent and could not have been more helpful, as was the man later on reception who helped with my suitcase after Veronica told me I would have to struggle with it myself. She knew I could only walk with a walker! Marilyn arranged for someone to take my suitcase down to reception and booked.a taxi for me and was very pleasant and helpful.

Staff was great. Loved being able to leave car in parking garage. Shuttle service a great deal --- although only used to get to ship.

Waited forever at end of cruise for a shuttle to get back to the hotel. We stood at site that we verified with 3 different employees at cruise site that this was the correct one for the Crowne Plaza, but no shuttle ever showed up. Finally a shuttle from the Doubletreel took mercy on us and gave us a ride back to the Crowne Plaza.

I especially appreciated the knowledge of Miguel at the front desk. He was very knowledgeable about Cruises and Hawaii, I also appreciated the text sent to me if I needed anything to reach out, I did reach out on a couple of occasions and your staff were very accommodating. The breakfast was delicious. Since neither my husband or myself eat pork it was great to have a turkey choice for breakfast. All the staff that I encounter were pleasant and accommodating,

I did not especially care for a non front desk staff trying to dismiss our cab.

Great Location, friendly helpful staff, and plenty of them which helped with getting quick assistance. Breakfast was good, liked having rice available in the morning. I didn't use it but the Gym is 24 hours, which is nice to know it is available.

The card readers in the elevators were a bit unresponsive when trying to access the different floors. The button panels in the parking garage to lobby elevators were really beat up and some of the buttons on the right side panel didn't seem to work. The Air Conditioner in the room was effective, which is great, but loud in the bathroom.

The Booking.com rate for the room made it much more affordable. The hotel is in a convenient location, so it's easy to get to restaurants and the harbor, and not far from Ports-O-Call.

Breakfast is not complimentary here. There's a 24-hour mini-market, but no microwave in the market or the room to heat frozen food purchased there. There's an extra $15 fee for parking, though you can come and go as often as you need to

We had cocktails in the bar. Nice area, prices were fair. We have stayed here twice before because it was very close to the port and because there is a great Mexican restaurant half a block from the hotel. We will stay here next time we cruise from San Pedro.

Breakfast. They have a breakfast buffet but we ordered from the menu. Had to wait for a long time to get our meal. Arrived barely warm. Wish we had selected the buffet.

close to cruise port

We were leaving the next day on a cruise, so this location was perfect, as the terminal was just down the road, which we conveniently were able to get a shuttle from your hotel.. The staff at reception were friendly and helpful (Miguel) and the room was clean and comfortable. We enjoyed walking around San Pedro which was so easy to do at this location. The "lobby guy" was very nice and funny too :))

No complaints at all.

We stayed for 1 night before a cruise. We were able to check in early (thank you) and upon checkout, we spoke to Emma about the possibility of storing our bags upon our return (7 days later). Even though we were not staying upon our return to San Pedro from our cruise, the hotel allowed us to keep our bags stored until we left later that day. A big thank you for allowing us to do that.

Nothing - it was a really lovely hotel.

Staff was Amazing!! Facilities were clean.

This is my 3rd visit there within 8 months and the Ice Machines are STILL not Operational!!! It was TOTALLY UNACCEPTABLE that I had to Shuttle Floors (From the 8th Floor) looking for an ice machine on my Birthday Weekend!! Finally got ice...From The Bar!! Its not like its something "Under Construction"...go purchase some Damn Ice Machines!!! Outside of that Major Inconvenience on my Birthday...my stay was....Good!!(Thanks to the Staff)