W Aspen

The location was ideal, the views from the roof deck were incredible and food was great. The proximity to the supermarket was really convenient as was the shuttle service to and from the airport. But most of all, the service was amazing. Every member of the staff was courteous, helpful and upbeat. Many members of the staff remembered our names and our preferences after a first encounter. We had had a very tough travel experience getting to Aspen (no fault of the hotel) and the woman who checked us in arranged a welcome basket to make us feel better. The concierge had great recommendations and Diego (the customer experience manager) took pride in his ability to secure restaurant reservations anywhere in Aspen. We look forward to going back.

It is unfortunate that the roof deck pool is open to non guests. We saw a number of folks take advantage of the hotel’s open policy which made it tough to get a lounge chair at times and also overwhelmed the staff. We saw someone come in (not a hotel guest) announce to the two people manning the roof that he had forty people coming in for drinks and that he was “taking over” the roof. The staff couldn’t do anything about this because of the hotel’s policy. The staff did the best they could (and went out of their way to set aside chairs for us) but the policy needs to change.

The staff are exceptional across the board, especially Seth Pederson & Stephanie White, who went way over & above to make our stay special, and to accommodate some special birthday plans I had for my wife (custom flower arrangement, chocolate covered strawberries, a special bottle of her favorite wine, etc.). Shantal was also always willing to brew me fresh coffee early morning when I got up to work a bit before my family. The location is excellent within town, and the car service was so easy and convenient! We will definitely stay there again each time we are in town.

We had a first floor room, so the few windows were small and at the top of the one wall, with little view. It felt a little bit like being in a bunker, and a little claustrophobic.

Breakfast was good and location was great, but really too expensive

Pillows and sheets could have been better. Should be able to open windows without AC shutting off. Room service menu was too limited. And no ice cream or cake for dessert?

W Aspen definitely lives up to the W name. It's pretty centrally located so walking to every bar and restaurant is a breeze. Check in is always a plus when Rose involved. The room was very comfortable and quite large and accommodating. The upstairs restaurant and bar were both open during the COVID ordeal and the Salmon dinner was fantastic. Overall, from check in to check out W is top notch.

There is no public parking so valet is a must.. and quite expensive.

i liked the style of the hotel it looks classic and modern the same time.

i think my room was under the hotel kitchen and the first night i couldn’t sleep from the loud noise i can hear all night i felt like the noise was in my room .

Gorgeous property right off the slope. Close to restaurants and shops in town. Great location! Definitely would come back. Staff super friendly and helpful! Customer service oriented.

Location, Roof top

Trendy vibe, decor and layout, our taste level would be more equal to Hotel Jerome

hotel was too clean,all staff were helpful

beautiful location and all the employees where excellent the whole time

Beautiful property and amazing staff