The Hyatt hotel has still not after 2 months deleted the money reservation on my Mastercard althouh my husbond paid with his credit card. I have called the hotel and they promised to do it but it has not happened. Therefore we have hesitation to book at Hyatt again

great view, location, nice gym, big room, great sweatshirt robes, motion sensor night light in bathroom, lots of towels, nice coffee/tea selection, most lights you can turn on from one switch by the door, they have a champagne vending machine by the elevators, managers were great at helping with an issue we had

bathroom light super bright & needs dimmer. lights in bar also super bright like a cafeteria parking was $36 per day ( but has in and out privleges) Aquafina offered in room which isn’t great water choice/flavor, online we picked a balcony room but didn’t get one when we arrived :( could have some better pillows that aren’t feathers and a sheet between me and the comforter

I liked everything about this hotel. I paid for valet service n that was exceptional. Staff was excellent everywhere very accommodating as well from supervisor Nicolas and Addison at front desk. There is a restaurant on ground floor and the food is awesome. The gym and pool on 8th flr is also awesome. The pool has a bar n some rooms are on pool flr with a balcony. Beautiful hotel and very clean fitness ctr with state of the art equipment. I loved everything about the hotel. The rooms are modern. Addison at the front desk was very accommodating and friendly as well as her supv. Nicolas. I will be referring this hotel to everyone I know

Everything was perfect in my opinion.

The location was central to the city and the hotel was amenities were wonderful. Very clean and the decor was nice. The best part: the staff is amazing. We evacuated due to a hurricane and stayed here and everyone from the valet to the front desk to our bartender were all amazing humans. So kind and helpful. I want to stay here again under better circumstances.

My only gripe is you are forced to valet park. Makes getting access to your car for the random forgotten item a little difficult but downtown parking is always a hassle and the valet was quick to return with your car.

The roof top pool was pretty cool. The staff on the front desk were so accommodating and let us store our luggage when we arrived early for our room. Gave us pool access, WiFi password and then messaged us when the room was ready. Such a friendly and welcoming place with excellent staff. The WiFi was really good and fast. Rooms were comfortable and huge. My 3 year old had a massive bed all to himself. Had a really enjoyable breakfast with a good selection and great value for money. Even Starbucks coffee available to order. The staff in the restaurant were incredible and even got my son some crayons and a colouring page when they saw him get upset. excellent service could not fault them. A very enjoyable stay with our 3 year old son, would definitely stay again.

- The pool did have quite a few bugs and rubbish in it with one end of the pool taped off with yellow hazard tape. But still enjoyed being on the rooftop and playing with my son in the pool. - Two water bottles provided in the room but they charge you $6 a bottle. Feel this is a bit strange as the previous 4 Star hotel we stayed in gave us water for free.

Loved our cabana room with direct access to the pool deck, and the modernist feeling of the hotel.

The fan in our bathroom did not work, you would press the button hear it try and run and then die. I wanted to tell the staff when we checked out but there was a very long line so I ended up just checking out on my phone. I also thought it was on the expensive side, approx $540 US a night when all fees and tax’s in. I would not include the breakfast again, very limited choices but the American breakfast was good.

Great rooms with comfortable beds. Restaurant makes a good breakfast and the bar is always nice to have a drink before dinner. Perfect location before a cruise. And Eddie V restaurant on the corner is phenomenal to have a pre cruise dinner at. Check out their happy hour.

Can be very pricy depending on time of the year. Only book when the price is reasonable. Don’t book thru a third party site if you want Hyatt points. I get zero points for using booking.com even when they are the same price as Hyatt website.

The close proximity to bars restaurants and the river walk was just by the hotel. Very clean and had all the faculty required.

When we arrived there was a notice about not being able to use the pool area as it was reserved for a private function so for the two days we stayed we didn’t have use of the pool and we didn’t see it either as it was on 8th floor and it was pointless to visit if it was reserved. However, the hotel did give us one days complimentary breakfast to compensate.

Very clean, well thought out and chic interior design nice balcony - nice vibe throughout hotel and nice hospitality

I was first given a room facing north - small balcony no chairs and room felt cold - I asked for a better view and they switched room to west side more welcoming room and larger balcony with chairs which was very much appreciated but also wondered why nicer room not provided to start.

The property was pretty nice overall, excellent customer service from the front desk, to the staff in the restaurant. We even had a large reservation to celebrate a family event, and they were supper attentive and friendly at all times. They gave us the wrong room by mistake, and as soon as we noticed, we informed the front desk and without asking much, they apologized and gave us a new room. Will stay there again for sure. The decoration and location was a plus!

The pool was supposed to be opened until 8pm, but the pool bar was closed most of the time we tried to go. It would have been nice to have more clarity on that service. But nothing that would change my mind about my stay there.