Harrah's Metropolis Hotel & Casino

Clean and comfortable.

We booked two rooms. The other couple we were with paid for their room at the hotel. How do we get a refund from Booking.com for their room we paid for. One room was paid for twice. The hotel said we would be refunded.

it was peaceful and intense at the same time. your senses could go either way. From the arc of flashing lights I was really excited as this was my 1st time. upon entry staff acknowledge with a smile and were very helpful. the rooms were nice sized with a nice deep tub! 🤤🥰 I got a membership bc I loved the whole atmosphere. smoke free but one little area in the back for you smokers😶 🫣😬😅 the energy of the casino was intense, the slots and tables!! so I enjoyed myself for sure!!! after I lost, 😑 I escaped bk to my room where I enjoyed peace. it just felt really good and I'll be back soon more prepared!! The WHOLE team rocks!! thank you!!❤

They didn't have free breakfast or hot tub/pool. that would've made it everything for me. I got to relax in my room little but then excited by the casino. nothing really bad to say about that!

The hotel is in a beautiful location overlooking the Ohio river. We so enjoyed the view! Checkin was great and got room keys right away. Beds looked clean and were comfy. We saw very little food at casino, but Big Edds is walking distance and great! The casino is cozy but nice.

I was so dismayed with dirty carpet on floor six. It was stained, bleached and filthy and I fel like that about room carpet too. This is not to Caesar’s standard! Just hate walking on such a dirty mess, much less paying for it! I booked on Caesars.com but got the room almost $60 cheaper for two night stay on booking.com

Pleasant atmosphere, friendly staff that took the time to make sure everything was ok. The hotel room was clean and comfortable. Not cutting edge but not dated..nice bathrooms..pricewise, was reasonable and the bed was comfortable.

Stingy slots, didn't see any hand pays.. But good mix of new and old games. The Grill is ok but no breakfast available. Not a high volume place, so understandable..

Liked the location, won on the slots, food was edible not exceptional, room was showing wear. Carpet was worn furniture was scuffed, asked for a walk in shower got a huge soaker tub with a seat for handicap ...now if i could have just gotten over the side of the tub....could have been okay. Tile had been replaced in BR grouting didnt match. Did I tell you I won at the slots? Had a great time. Have been here before and will absolutely return! AND tell my friends. Thank you all.

Easy check in. Friendly.

RIVERVIEW was mostly direct at flashing sign. Room stale, dusty. Houskeeping oxidized room for us. We went to casino, came back and LOUD talking neighbors. I gambled til 2:30. Am.Neighbors up and LOUD at 7:00 am. They charge $55.00 fir ESA small Feist. No mention of charges until after check in. Refunded 71.00 (for noise, I guess). At least we won 1k to cover trip. Good food nearby. Restaurants closed as soon as we arrived and opened after we left??

The wait staff and security personnel where more than friendly.

We had the same women check us in as we did check us out. She was a little snobby and had to mention and seemed upset, that we used a 3rd party [Booking.com] to reserve our room. We were coming through Paducah in the middle of the week, had called about a room and they offered one for $ 50 more than what I had seen it on line. Mentioned I had spoke with them in the morning about reserving a room, but they couldn't offer the same cost as on line. Seemed to make her madder. Would have had to pay for Wi-Fi if wanted it. Disappointed couldn't see the river from the Casino, would have been nice.

We were pleasantly surprised with the food at The Grill in the casino. Very fresh and tasty!

Cones were blocking all the handicapped spaces in the parking lot on the evening we arrived. It wasn't crowded so the walk wasn't bad from where we had to park, but no explanation given for blocked handicapped spaces.

close to Paducah, which was our daily destination. Secure elevators and staff don’t enter the rooms, which we liked. Restaurant on-site is good and good value. staff were all friendly. facilities were clean.

the carpets in room and hallway are really dirty.

Price was reasonable. Rooms were nice and clean. Bed was comfortable. Short walk to restaurants and the Superman museum.

Staff conveniently left envelope in the room for tipping purposes. I felt that was tacky. Bar and restaurant looked pretty neat but it was closed during our stay.