Staybridge Suites West Des Moines, an IHG Hotel

Milly was over the top accompanied. She made this hotel the best we have ever stayed. We have told everyone to stay there. Milly is top notch and this hotel is lucky to have her. I know we will be back.

Breakfast was really nice. The location was accessible. The staff is very friendly and helpful. Very clean hotel. Good cost for the services.

TV problems. The jacuzzi did not work at the time we have permited to use it.

Millie was a great asset in assisting in every need. Definitely would stay again.

When we had a problem with the first room they jumped on it and took care of the problem right away......

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The staff were attentive to my needs. They were pleasant and professional.

The bed was great, TV was good, jetted tub was awesome, blow-dryer worked well, mini kitchen was great, towels were nice, nice closet had mirrored doors, including ironing board and iron, everything seemed clean, enjoyed making my own coffee in the room with everything provided there. Would have enjoyed the pool too but didn't bring our suits. Only stayed one night so didn't enjoy the exercise room, but great thing to have. The common lounge with the fireplace and TV where we ate our breakfast was an inviting area.

There were no spoons or forks in the kitchen but I'm sure I could have asked for some if I really wanted them. I used a knife to stir my coffee. There were no eggs and bacon left when we went to breakfast at 8. It took a while for any more to show up. So we just ate toast and waffles, the waffle makers were really nice, though.

A staff person named Michael switched me into another room after I found the television wasn't working in my original room. I told him that was hall of fame hospitality service because I had just driven 500 miles to get there and I was prepared to go to another hotel if the problem wasn't fixed. His quick thinking kept me as a customer.

comfortable bed, big room, liked the kitchenette, normal size fridge, liked the view of the pond, would definitely stay again

we had a 2 day stay. they didn’t take the garbage, take our dirty towels, give us clean towels, make our bed the next day. we went to the front desk around 4:00. she said we had to ask to have that done. we don’t know that. she gave us clean towels but nothing else got done.

Great staff and wonderful breakfast. Happy hour was a bonus!

A/c has no fresh air. Can’t open windows so room was stuffy unless full ac was blowing then cold on the couch but warm still in the bed.

Breakfast was great. A lot of options. However, when they were out of silverware, none of the kitchen staff spoke English so I looked up how to say silverware in Spanish. But otherwise it was amazing.

At first the pool air got very cloudy and smelled like chemicals. Then, staff came and turned on some type of filtration and it got better.