Holiday Inn Express & Suites Truth Or Consequences, an IHG Hotel

The staff was phenomenal.The front desk staff were amazing. My sugar dropped in the evening, so I asked the lady at the front desk if I could get some juice from the machine. She said " yes if the machine isn't on to let her know and she would come turn it on for me." It was on, so I didn't need to bother her. My family of 4 stayed 2 nights with our 2 large dogs. The pool and hot tub were open until 11pm. Breakfast was great with different options. The juice machine in the breakfast area had oj, apple, and cranberry juices to choose from. The hotel was right off the highway.

The carpet in our room needs to be steamed cleaned. I walked across the carpet in white socks. They were black after walking across the room from the windows to the door. The doors were hard to open with the key cards. We had to put them in several times every time to open the door to our room and the outside doors. The pool room was very hot and stuffy with the windows open in there. The elevator was really hot and slow. That the hotel doesn't make dogs be on leashes. A guy let his little dog who had small dog syndrome run up and try to bite my dogs while my daughter and I were sitting on a bench outside with both of our dogs were leashed and laying on the ground at pur feet. Thankfully my dogs started barking and growling at the little dog who stopped trying to nip them. '

Clean hotel and room and everything was nicely decorated. Very comfortable bed! Pool and hot tub were excellent. Staff were very nice.

The room never cooled down as much as I wanted, no matter what we set the temperature at. The hallways and shared areas were too warm (our room was cooler than the hallways and general areas, but still didn't really feel air-conditioned). The front desk was not constantly staffed.

the mattress was so comfortable, rooms were clean and quiet, dark blinds, breakfast was good.

The elevator had broken down. we had to use the stairs to the third floor, but thankfully they fixed it next day. We were not told they had swimming pool and hot tub. We found out on our last night there. So we went to the Walmart located next to the hotel and we were able to get in it before we went to bed.

This hotel was fresh and clean with great amenities. We will definitely stay here again when on our way to or from Colorado to Arizona. Also, we loved being able to charge our EV.

I didn’t like that when we went to check-in, that our reservation wasn’t there. Very disappointed as I had booked ahead of time and had a reservation confirmation through booking.com. Fortunately, they had a room for us.

Room was clean and spacious and the bed was comfortable. The staff was friendly and helpful. They responded quickly to fix a problem with the television. The location was adjacent to a Tesla Supercharger.

The breakfast was minimal with no hot food which was not what I expected for a Holiday Inn. The outer doors facing the Supercharger were broken so I had to walk around the building to check in. The price was more than the room was worth. I think they raised the prices for the Memorial Day Weekend.

Pool was nice, a little cloudy though. Great that it was indoors, so not dependent on seasonal use as is the case with so many others.

Tried to call to specify a ground floor reservation. On hold for 15 min, finally gave up. Kept trying later, but could not get through to staff. Left a message, though they never called back.

The staff was courteous and pleasant. The room was quite, clean, and comfortable. The breakfast was excellent.

The elevators were out of order and there was no availability on the first floor. Booking.com did not inform me of this during the booking process. My past experiences with booking.com influenced me not to try for a refund, nor did I want to move to another hotel. The parking was hard to maneuver.

Breakfast attendant was super sweet and helpful. Man at the counter responded immediately to concern of a slow tub drain for the next customer. Breakfast was delicious

Slow drain. No one’s fault. Told the guy at the desk when checking out and he started a ticket to get it fixed for the next guest immediately.

Always a good place, lady in the kitchen was great very friendly and helpful

When arrived ( late in the evening) the guy at the desk told us there was no rooms available without even looking at the computer, so after a while driving around i decided to look online and was able to book the room

We booked this hotel because of the swimming pool. But when we got there it was under construction/painting. I wish I would if gotten an email letting me know. We were so disappointed because there isn’t much to do at T or C. We were there fir a wedding and we couldn’t swim. Other than that our room was very clean. Thank you.

An email letting us know the swimming pool was out of use.