Breakfast was better than expected. The room was comfortable and well-kept. You should emphasize the fact that the mall is next door...was a great surprise!

The washrooms at the ground level, especially the ones next to the pool, really need to be better taken care of...They would need more regular cleaning. We went there a couple of times to avoid going back upstairs and every time they could have been cleaner...but we will return nonetheless.

Very nice and clean. Great location with shops and restaurants within walking distance. Appreciate the GM making an exception and allowing me to leave a cash deposit rather than put a hold on my card.

Front desk is essentially the face of the property, the first thing a guest sees when walking in. Because of this, front desk/ front office staff should always have a smile on their faces or at least hold a pleasant demeanor. While the front desk staff looked impeccable, their sour demeanors were not welcoming nor friendly. I almost felt like I was intruding when I approached the desk to check in. I was however, efficiently and professionally checked in and my stay was enjoyable. Front desk should take lessons from Housekeeping staff in friendliness and hospitality. Housekeeping staff was wonderfully friendly and welcoming; and the room was spotless.

We stayed here in May of 2023 to attend the Fordham University Graduation. The hotel is located within a shopping mall with a lot of very nice shop and restaurants within walking distance, which I loved. Weather was terrible which made enjoying the property difficult. You do need to park in the mall parking lot which I didn't like at first but being in a city, I guess we were lucky to have parking! Highly recommend

As previous stated, parking lot is not specific to the hotel. It was not an issue whatsoever, I just found it odd.

Staff were extremely friendly and helpful on check in. Location was perfect for my final night in America as the shopping mall was really handy for last minute shopping and gifts. Room was a nice size and had everything I needed, bed was very comfortable. Complimentary breakfast was convenient

There were a few spots in the room that weren’t really adequately cleaned or looked run down but nothing major. Really was good value for money

Friendly staff. Always welcoming upon to leaving and arrival.

Asking for a crib at check in and completely forgotten about by front desk until reminding them. No change of towels, wash cloths and no hand soap fulfilled in the bathroom prior to check in. No extra dollies to carry luggage up to room like why is there only one dolly.

I loved my room will request 501 again. Breakfast was delicious shopping, food and upscale shopping was very good. Your front desk guys and ladies were excellent and informative. Nicholas was the bomb.

The Uber service guy, didn't speak English which resulted in me having to assist him in locating the JFK on his GPS. Prefer to have someone next time who is versatile in both Spanish and English.

The hotel has an excellent location, near to shopping mall. The room was clean and has an amazing morning view on sunrise.

I felt that some of the reception team were arrogant. Their POS has an issue and we had to pay in cash (although it worked in 2 other hotels for almost same amount, plus all shopping mall). We were a team (~20 guests from Egypt). I hope if they could make minor customization to their breakfast to meat our taste.

The room was spacious and good view from higher floor. House keeping staff was very kind and soft spoken. Breakfast was good. The front desk staff was very cooperative to us,

Frequency to clean the room which can be improved. If hotel can organize a regular pickup and drop to the nearest Metro/Subway Station, it will be a added value to the customers.

It has a very nice lobby, Plenty of room. They have a bar, kitchenette , snack bar and a area where you can eat. Outside there's plenty of name brand designers shop outlets and restaurants. You really don't have to get back in the car for anything once you park in the parking lot. Everything is walking distance. The area is very clean and has a nice atmosphere.

The room was great Large and quiet which is very important to me Breakfast was good with lots of choices

I would say it was near perfect They didn’t put small jars of creams and toiletries in bathroom which is commonly supplied in most good hotels Otherwise all was really nice and wish that hotel was around in other well traveled locations