Courtyard by Marriott Fayetteville

The room was clean. It had enough towels, soap, cups, etc.

The reception was unfriendly. Nothing was explained to me. The property charged an unexpected room deposit for incidentals, which exceeded my credit card limit. I had to use my bank card, and the receptionist didn’t know how to use a separate card for the charge. A manager came over to help with the transaction. Afterwards, the receptionist gave me the room cards and told me to park on the other side of the building. No mention of an onsite restaurant ( which I understood there was one) or WI-FI password. She seemed to resent that I needed to use a separate card. Not friendly or helpful whatsoever. Maybe she was having a bad day. The bed and pillows weren’t comfortable either. Bed was hard, pillows were flat even though there were two of them.

I loved the location and the building being accessible by key entry of the guests. I also loved the convenience of stepping outside of my room to a seated area with a firepit. It was quiet and all the staff were welcoming, friendly, and helpful. the location of the hotel put me in close proximity to my family and was surrounded by shopping stores and restuarants.

I had to get my room keys reactivated each night I was there. The breakfast selection was not to my liking. As a Marriott member, I could not get my points to transfer over.

Could have offered a bit more in the tiny fruit cup.

Didn’t quite understand the dinner portion so I ordered Uber eats. It would have been nice to have it explained in a note or on the TV.

I booked through "booking.com" Despite the fact that I had a confirmation number, when I arrived the Marriott had no record of my reservation. It took 30 minutes before I could get a room.

Great location and value. Room was very spacious and comfortable. Sliding door to courtyard was a really nice addition. Plenty of restaurant options close by.

Pool was closed. It was the primary reason for booking this specific hotel.

My room was nice and clean and the check in was super fast

It had a little smell and the elevator was to far away from the check in desk

It was quiet and relaxing. Very comfortable beds and clean room. People were friendly and ready to help when we needed towels for the pool.

The pool needed some attention. The water was so cloudy that you couldn't see all the steps walking in.

The location was close to where I needed to be.

The cost of the room should include, at the very least, a free continental breakfast.

//We did not try the breakfast because we were told that there was a limited selection do to COVID-19.

The people that were staying close to us were very load talkers and didn’t seem to care that there were other people staying there that might like to enjoy a quiet nights stay. We could hear them talking at 1:00 am.

Comfortable bed.

Bathroom tub was not clean. No complimentary breskfast available and no jacuzzi. An outside jacuzzi would encourage and enhance more guests to stay at your Marriott Courtyard Hotel.