The check in was easy and the receptionist friendly. The room was spacious and had everything we needed. The bed was comfortable. We used the pool, which was great since it was very hot. The breakfast had a good range of options, about what you would expect. The pancakes and cinnamon buns were good. Easy free parking. The hotel is close to the highway but it wasn't noisy, and close to a quite a few restaurants, which was great. I would definitely stay again.

One of the door entries to the pool didn't work and we had to ask at the front desk (I think the battery had gone flat). The spa pool didn't look like it had been cleaned for a while, but the weather was too hot anyway. Otherwise it was all a very nice stay.

The front desk clerk was very accommodating as I made my reservation through a third party and it got messed up or confused when I was trying to cancel one day but no the entire reservation. I was an evacuee with 3 small children and frantic. She was calming and reassuring that she and the GM would figure something out. She would not allow me to think I was stranded though the hotel was BOOKED due to other evacuees coming. I appreciate her so much and wish I could have thanked her monetarily but I was low on cash due to evacuating at such short notice. Thank you so much for taking customer service to another level. She was compassionate and positive the entire time she searched for a solution for me and my family.

Everything was wonderful about our stay. You may want to let your guests know that pool is not open due to Covid restrictions because that was the only complaint. I searched for a water park for the kids to go to that was affordable and they enjoyed. The hotel is well kept, the complimentary breakfast was amazing and the crew that kept everything coming out in a timely manner were super sweet and accommodating.

it was clean and the breakfast was great

the pool was out and didn’t like the location other than that all was great and our night check in receptionist made things so much better plus the cleaning employees was so nice and hospitable they made our stay better

Location: near everything but off the beaten path. Easy check-in thanks to Larry.

I saw bedbugs on the bathroom tile and on the tile to the room entrance on my last day early in the morning.

The breakfast had many varieties. The hotel and rooms were clean.

The two days we stayed there the hotel lobby was hot and humid.

Breakfast was awesome (they had warm cinamon rolls). The staff was super antentive, especially the frontdesk and cleaning lady. The room was pretty big and the parking space was great. Great location, near Premium Outlets, and a 20 min. drive away from downtown and The Galleria.

The treadmill was out of service, which was a pity.

The property was well maintained and clean.

I would have like more amenities to be closer, like drugstores,super markets and more restaurant options.

n/a

Low water pressure in the shower.

Good location. Great selections for breakfast.

The bed was a little hard.

Conner, he was amazing in helping me get checked in. True rockstar!

No complaints