The rooms were nice and clean upon arrival. The customer service staff was great the two that I came in contact with. Told me how to work the wifi. As well as making sure that our stay was comfortable. The breakfast was great the waffles with the state on it was cute. and the breakfast was different everyday as far as the eggs biscuits, sausage, with white gravy, links , and all the basics like cereal, toast, French toast, bagels, oatmeal, and lastly a lot of varieties of coffee.

The wifi was weak even though they had three of them.

The breakfast made by cook Ms. Veronica was nicely prepared and clean space to eat every stay. (4 days). I forgot to get a photo. But there was a different menu for breakfast daily. Homemade waffles, hot scrambled eggs(too salty prefer no seasoning to salt), even sausage patties and links 😋, plenty of carbs toast bagels as well hot biscuits. I variety of hot tea and coffee was available alongside fruit and oatmeal 😋. Veronica was very pleasant every day it made getting breakfast easy comfortable welcomed and a special request. I was greeted upon check-in by Mrs. Jaime. So patient, kind, and extremely helpful she was to me upon arrival. I called late at night about a loud continuous shaking and banging noise near the window which she called back after I dosed off to sleep but to let me know I can switch to tonight or in the morning when I wake up. I appreciated her not forgetting my problem and worked to get me another available room. I was assisted by Mrs. Gigi the next morning with my room change which needed to be changed again because the air was not working but she made sure I got to see the room and check things out before I stayed in a room that day. She was very very sweet and helpful and went beyond her way to see I had a room with working AC and comfortable. We saw each other daily after and she checked in on me to be sure my room was comfortable. It felt appreciated being a guest in the hotel. This hotel was so clean I was sure I would see paint pulled or stains on carpet and unsuitable room conditions but this looked like a brand new building the way the facility is kept up!!! I can tell the housekeeping cleaning crew and maintenance crew take pride in caring about this establishment. I was impressed by it all. I was so grateful I booked. Wonderful job! Mrs. Gigi made the icing on the cake with how sweet she was on my out the door made me consider re-booking again. I'll be back for sure.

Minor on my concerns: Low water pressure but still was hot enough to shower and use the sink. Smoking on the floor where it was strictly no smoking but ppl still were. Would be great to see better TV selections like Pluto, Tubi, Peacock, and Amazon. I think helps to have a variety of TV selections from satellite TV options.

The Texas shaped waffles were super fun! The batter was very tasty. My husband loved the coffee he could make in the fancy machine. I loved the juice machine- yum! We really appreciated the money the breakfast saved us on this vacation. Because of it, we were able to do a bit more. I appreciated having an outdoor pool- we don't have those in Alaska! Most of all, the staff was super friendly and we had some great conversations with some of them!

The potatoes, eggs, etc. could have been cooked a bit better. The eggs were a bit under-done and the potatoes over-done. The coffee machine was unavailable a few of the days.

Close to where I needed to be. Staff very friendly. Very clean

Bed a little too firm and pillows were square throw pillows instead of actual pillows

From the moment I arrived, I was impressed by the exceptionally clean and quiet atmosphere. The hotel was immaculately clean, from the lobby to the guest rooms. The attention to detail was evident in every corner, and I felt comfortable and safe during my entire stay. I was able to enjoy a peaceful night's sleep without any disturbances, which is a rare find in a hotel. Overall: My stay at the Best Western Plus Spring Inn & Suites was truly a five-star experience. The exceptionally clean and quiet environment, along with the excellent amenities and attentive staff, made my stay truly memorable. I highly recommend this hotel to anyone looking for a comfortable and convenient place to stay in Spring, TX.

Well. This is the first time I didn't eat the breakfast. My hubby sorta said it wasn't like it used to be. But, we had plans to try The Breakfast Club and it was worth our time and money. The next morning I slept in no breakfast.

I think it's time to clean the carpet. Rm 103. It has a stinch to it as well. I was eating at the computer desk and noticed very small white bugs. Maybe termites not sure. I cleared them away. Next evening same bugs we're back. I didn't alert front desk upon my checkout. That's the only area I saw then. No biggie. Pool area needs some type of shading. Maybe umbrella tables. It was absolutely No shade.

Location is off the highway so it was easy to get to. The building is only 4 or 5 years old and seems to be maintained well. We were allowed to check in early, which was great after a long car trip from Kentucky. The staff was courteous and helpful.

There wasn't any water pressure at the bathroom sink. Other guests said the same for their room as well. Housekeepers took dirty towels on the first morning but didn't replace any of them. All hotels, including this one should put larger trashcans in the room if they aren't going to take out trash daily.

I´ve chosen that hotel due to the distance and the references I read. Especially the information in one reference about the near Old Town Spring forced my interest... Go there and taste -minimum- the Plane Level restaurant and bar! Very nice and wide choice of European wines and matching food on a high level with a very good individual service! Room, tidyness and all services at the hotel had been also fine, I appreciated the included breakfast choice.

Nothing to complain - except the here usual windows that cannot be opened - the air in the room did not smell really good...

location was perfect for our purpose. The restaurant around was great. the facilities at the hotel are so perfect. I like the staff's attention to all our issues. i like the fact that shops were around the property.

they can do better with more discount. ultimately it was good value for money and it was a nice location to have a quick city getaway within the city.

The spacious room, the breakfast options, coffee, water, helpful staff...

The mattress was FIRM. Another customer may love. The cartoon of "The Flintstone's" ran through my mind laying on mattress that night. Good laugh though... every one is different in the soft to firm preferences.