I recently stayed at the Five Residences with my family of four for our Hanoi holiday and can only say great things about the whole experience. The staff are incredible and my family and I were taken care of with the utmost care throughout our trip and stay. Me and my brother contracted severe food poisoning one night and were extremely grateful that one of the staff named, Duy not only helped arrange a taxi and fast hospital check in for us at 2am in the morning, he also personally drove there with us to ensure that we were promptly taken in and cared for by the hospital staff, filled in the necessary paperwork and stayed with us until we were settled in for the night. He definitely went above and beyond with great professionalism shown and care. We are internally grateful for his help and was able to recover to enjoy the rest of our trip thanks to him. Location was good in that we weren't directly located in the city centre which allowed us to explore the local suburbs of Hanoi and experience the day to day culture more closely. The area wasn't noisy either which was really good for the nights and sleep as well. The facilities at the hotel were amazing and our family thoroughly enjoyed the buffet breakfast, pool, sauna and gym.

Good size apartment. Cleaning staff were very good. Washing machine was useful but took ages to dry stuff and no airer to use. Nice bathrooms and large bedrooms. Air conditioning throughout. Hotel staff were lovely. Area not too bad - plenty of shops and restaurants around. Definitely a taxi ride to the Old Quarter. Gym and pool were great.

Breakfast wasn't great although there was a large choice. Only enough room keys for 3 (we were a family of 4). Lack of cups although that was remedied quickly once requested. Pricey for Hanoi.

yêu hà nội ❤️🇻🇳 My first trip to Hanoi and against a locals advice to stay in the Old Qaurter, The Five Reaidences on Doi Can Road, ticked all the boxes and then some!From the warmth of the reception and late night check-in after a cancelled flight, to the modern and Uber clean rooms & amenities and the staff…smiling, kind & generous reception, cleaning & especially, the restaurant staff. Special mention to Huie & the Manager Dyong & their skilful, attentive fun & smiling teams. Excellent service!! The argument against staying here was the distance to most of the cultural features of the old quarter with its gorgeous French Colonial influences at every turn. However, at just 70,000dng ($5AUD) to get there in a Grab or the EV version Xhan SM- and we did, multiple times- we were still in front cost wise and relaxed from the comfy rides and milder crowds! These modern serviced apartments are on par with the latest in mid range luxe in Sydney for 50% less. Doi Can Road is a fantastic eat street in its own rights and equal to any of the Michelin Guide packed & long lined joints in town. Modern German Kitchen appliances are all here but why would you cook when one of the worlds finest & most delicate cuisines is just feet from your door. I’m rambling, I know but it’s from a genuine place of not wanting to leave! Amazing work Five Residences Team! See you In 2025 ❤️❤️ *flowers not included but available down Doi Can for $17AUD 🥰🥰🇻🇳❤️

Location is perfect for Grab pickups and airport access, and much more relaxing than Old Quarter. It's just 10 min from L's Place (best import grocery in Asia), 15 min from the huge markets at Vincom shopping mall and Lotte. It's a fully stocked kitchen, so eating at home is easy. Staff were super-professional and breakfast was really nice (they even modified things for us since we're vegetarian).

We wish there'd been balcony furniture and bed lights, but everything else was provided, including detergent for the washer. Hot water doesn't last quite long enough for relaxed showers (less than 10 min).

Indoor pool was a hit with the kids. Great facilities, reasonably priced salon and spa. Breakfast was amazing!!! The manager also felt bad they ran out of pancakes on morning and specifically put some aside the next morning for my son. Will definitely go back and recommend it to my friends and family

Was a little way out of old quarter so tours wouldn’t pick us up. But old quarter is only 10-15 minutes away so it was easy enough to get a grab. Was actually nice being away from the pollution of old quarter

The food was great (breakfast buffet) - varied options for vegetarians as well! Staff here are extremely nice and helpful 24/7. Gym, pool and sauna were all amazing too (main reason why I chose this place). There’s a supermarket right downstairs which was super convenient. Perfect if you’re after somewhere to stay that isn’t in a tourist hot spot.

Not so much that I didn’t like, actually! Only thing is that it’s further from the areas in the city that have a lot to do, so you’ll have to get a Grab to most places… but as mentioned, that’s also one of it’s selling points!

The service and accommodations at Five Residences were fantastic! I received above and beyond treatment with each interaction I had with staff at the location and over phone/email communication. In particular, we had one specific staff member, Chloe, who went above and beyond to make sure we had as comfortable and enjoyable an experience as possible. From suggesting places to go for our family to providing schedules and location information for all the best sights in and around Hanoi. She even went out of her way to make my birthday feel very special by organizing a birthday cake and happy birthday song with my family in our living room during our stay. Her efforts and hospitality were very much appreciated by our family! Our rooms were spacious and comfortable along with the living area and fully working kitchen. The cleaning staff kept our place very clean from check-in to check-out. It was also great to have a washing machine for our clothes after running around in the heat all day. The breakfast buffet was great with many food options and our servers checked on us regularly inquire if needed anything. All restaurants inside the Five Residences and attached to the building were very good and convenient. It was also great having a full service grocery store attached to the building.

Not really a complaint because my kids still enjoyed the pool each day of our stay and it was great to have a pool to cool off in at the end of a busy day but the circulation around the indoor pool area can use some improvement. The gym, sauna and locker room area were great however the indoor pool was the only spot that could use some slight improvements.

We had trouble communicating with taxi drivers outside of the accomodation and found ourselves lost at one stage however once we returned to the hotel, Duy Anh (Jun) went out of his way to ensure the rest of our trip would run smoothly. He organised a tour guide that was able to speak English and took us on a beautiful trip to Ninh Binh. In addition to this Duy Anh, always made sure to check in with us and provide any assistance regardless of where we were. If not for him, we would not have had such a beautiful experience. Thank you Duy Anh for all your help. Hopefully we'll meet again in the near future.

very friendly staff, very good cleaning, excellent breakfast, great facilties in room (e.g. washing machine for longer travels), great facilities at gym and pool, excellent services at reception. During my stay, the staff were always very helpful.

the only thing I did not like is not about the hotel itself, but the construction noise from a next-door large construction site, digging and shaking all night till 3 am for a few nights. But I understand it was NOT the fault of the hotel, as the construction was not on the hotel's premises.

As soon as we arrived we were greeted with a smile. Great staff and kind- they were able to help us with many things such as tours and recommendations. We are a family of 5 so we booked a 2 bedroom apartment. The apartment had what we needed (e.g washer, dryer, kitchen with microwave, good size fridge). A well stocked convenient store is just around the corner which was amazing. Places we needed to go to were approximately 10-15minutes by car from the accommodation. Which was also fine by us and no issues there. Overall, we had a comfortable stay and the staff there were so friendly.

Nothing we didn’t like.