Hotel Castilla Real

Staff was extremely friendly and helpful

Top-tier service and a stunning establishment

Shampoo and conditioner would have been an extra bonus

The location was nice, tucked away on a quiet street in a busy area. The desk clerk who checked me in and the bellman were lovely and welcomed me warmly. The room was very quiet and comfortable.

The breakfast looked uninteresting, so I just had coffee. One of the breakfast servers needs to learn how to smile. The checkout process was unpleasant; the clerk left me standing at the desk while he went to check my room. I'm 74 and have never had that happen. He could at least have invited me to sit down. I asked for hot water for my travel thermos and was told there would be an extra charge, even though I had had no breakfast. These two picky incidents left a very bad taste after a lovely couple of days at this upscale hotel.

The staff here are amazing, I kept rebooking my stay here despite going to Salento and then I wanted to move to a different hotel but couldn't cos everything here is perfect. It's a mid ranged hotel in the better part of the city. Close to everything, the bus station is 15 mins by foot and 5 mins by cab. Only had breakfast but it was good enough for me, nothing was too much for the staff here. They went above and beyond, thank you so much!

Nothing, it's a great price for the service and location!

Amazing staff, perfect location right next to the largest mall, the city center, shops, bars and restaurants.

Small complaints so I feel a bit like the old guys from the muppets but still, keep in mind: No elevator so climbing to 3rd floor means 2 stories of stairs. The place is quite old, though very well maintained. Breakfast is fine, but could be better if the supplied some bread😀

The staff, the facility, the location were all top quality. We visited Pereira for the first time and stayed there, and it was an ideal spot to explore from— everything is close and easy to reach on foot. Central location but quiet at night! Friendly staff, clean, beautiful hotel. Top notch!

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I really enjoyed my stay here. The staff at this hotel are really welcoming, helpful and friendly. They show initiative when needed too with taxis and further bookings. They have a great location near the centre with good shopping and restaurants nearby. The hotel is very secure at night too.

It would be great if they could provide a big water dispenser for guests to fill up their water bottles. Also, my breakfast was on the small-side so more generous portions from the kitchen!

Perfect location, great breakfast with a view& fabulous staff. Especially Jimmy at night shift helped us early in the morning to get transported to airport.

My parents left early and did not get a chance for breakfast. So I asked for packing it up to serve as my lunch. But was told the hotel can only deliver it to the room and I will be charged for room service. I gave up.

Very attentive and friendly staff! Location close to stores and restaurants. Even found a cute little cat cafe for my daughter nearby. Beautiful hotel with nice sized room and lovely bathroom. Clean and well appointed. Restaurant has a variety of options and they were kind enough to give us delicious ham and cheese sandwiches for our early departure. Overall great experience!

The staff were extremely helpful and polite. The hotel was beautiful and very safe. Breakfast was very good with staff serving the buffet breakfast. Not unlimited "all you can eat".

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