Stella Palace Resort & Spa

It is by far the best resort I have ever visited. The employees are providing a fantastic service from the cleaning staff that keeps the resort spotless, to the lifeguards that keep the water park safe for all the customers and the front desk staff delivered great service throughout our stay The Stella resort’s Facilities are exceptional. And It’s location is great (by the beach and about 25 min from the airport). The water park is very fun, there are slides for all age groups and enough to keep the family entertained several days. Last but not least, the food provided is very good. The staff offers new options on a daily basis from grilled fresh fish to traditional Cretan dishes. We always found something great to eat and never felt bored. And we had a wonderful time at their new restaurant the Almyra (à la carte) with a great service and great selection of wines. All in all, our family had a fantastic vacation at the Stella Palace.

The room could have way more storage for the clothes and belongings. We travel light but still it. As near impossible to unpack our single luggage (19kg)

The water park was fantastic. Staffs there taking good charge. So many entertainments.

We got invited for dinner at the new resteruant near by the ocean the night before we check off, , said it's new opened one, but the woman with long curly hair which was supervisor or something, she wasn't very nice to us, refused us 2 times for table changing , and they gave us the wrong time for the sunset, we was planed to have a sunset dinner there. I traveled many country and many hotels, never really seeing any one refuse guest's table change request. Was really horrible experience, I even said 'this is our last night stay here' can we switch to the table near the ocean, there were 3 people ate there and just left. My answer was even rediculious, said that table was for 4 person.

The Staff was warm and welcoming all over the property! They made my family and I believe they were just as happy we were to be there! There was never a bad meal and a variety of options to choose from. They ensured everyone was fed, even if a family came in a little after closing and that family received the same top notch service every other family did. The way the team cleaned non stop and nothing being out of place was extremely impressive and reassuring. They took everyone's health seriously and also pride in the property itself. I could go on and on, but this is by far the best resort my family has stay in, Ever! We will revisit in the future!

The place had several huge pools so the pool area wasn’t that busy. There was plenty of things to do in the hotel it was like a town of it’s own, we had no need to go out because it provided everything from restaurants to supermarkets and even cute bars. I felt like they put the thought in the smallest things in the rooms to make it super comfortable, like a place to dry beach towels and swimsuits, bottles of water everyday, parasols and more. Staff was really nice and helpful with everything we needed. Every morning there was a guy coming to our room to offer us a cup of coffee really liked that.

Sometimes there were long lines at the bars.

The staff are so lovely and helpful, they couldn't do enough for you. The water park was amazing but we only used it once due to a change in the weather. Room size and facilities were good (the shower was amazing), we had a family suite with a balcony overlooking the private sharing pool (which we could use) but next time we would go for a family suite with direct access to this pool. The mini bar was stocked daily with soft drinks, water and a couple of beers which was a nice surprise! Hotel is nice and clean and the food was great, especially in the Asian and Mexican restaurant. We didn't get to book into the Greek restaurant which was a shame. You can book into each restaurant using their app but I would do this as soon as you arrive as they get booked up quickly. Just look out for the switches next to the front door as two are for housekeeping so if you press the 'do not disturb' by mistake instead of the the light switch, you won't get your room cleaned or fresh towels. Easily sorted out with a call to reception though if you do. If you're booking your own transfer to and from the airport, use Heraklion Taxis which you can book on their website. It cost €45 each way (less in a car but there were 5 of us) in a Mercedes Vito mini van. Very reliable and friendly service. Taxis booked from the hotel are €20 more.

Only one thing.... That the pools weren't heated at this time of year!

Is the second time i have been in this place for a 1 month. before 1 month i came at the first time and it was one of my best experience ever in hotel. i usally dont love to talk much about hotels but this wone deserve it. the reception was very good comuunication, the food was very delicous and made in front of us! the facilities is good also and there is things to do all day long, i just want to say a big thanks to alexandera from the reception, dr zulu and tatiana from the animation team, aris and lovely isabella from the bar. im sure i will be here again and again!

evevry thing is was more than fine. if you are looking for a place that will give you 100% value to your money your are probably see now the best place in crete. so, dont wait to much and booking now!

Great accommodation with access to private pool. Great main pool plus water park onsite (awesome). Good selection of restaurants with good quality food.

If you are a beach person, this might not be the place for you. Great views of the open sea but no flowing sandy beach. Man made protected cove so there is somewhere to swim safely. We stuck to the pools.

Great dining

Limited restaurants for the all inclusive

Well organized. Everything is managed well. Not crowded. Food was also nice. People in hotel was amazing. The best part was waterpark. It was huge and all generations can be satisfied. We, our family, were also pleased.

It was all inclusive. Kinds of snacks were very few. Only pancake and ice cream corn was all for us. Restaurants were very warm without air conditioners because of no inside area. It was too hot to have a meal.

Stella is the place to be. Since they have opened the waterpark it is even better for smaller kids. if you want a budget a+ holiday, book Stella Village. If you want special threatment, book Palace. if you want exclusive 15+, book Island.

Some periods more smaller kids so don’t expect adults only swimming pool.