Panbil Residence Serviced Apartment

Room was very spacious and clean, staff were very friendly and helpful.

Location is nice and quiet but a distance away from the malls. but it’s not a big problem if you plan and take the free shuttle from the hotel. oh! remember to put aside some cash for the hotel deposit. they take cash for that, instead of via credit card.

Room- they upgraded our room to a Junior Suite (2 bedroom). We booked the 1 bedroom. Thank you for the complimentary upgrade. Drinking water - there is a water dispenser in the room which made it very convenient for us instead of having to purchase it. Supermarket - thought it was just a small convenient store but it was almost a well-stocked up supermarket. Of course u cant compare it to a shopping mall supermarket. But it is enough for last minute purchases. Garden - nice open airy garden to chill. Good for smokers as the room balconies are not exactly balconies but to place their aircon condensers. Staff - prompt and courteous. Massage - Eska wellness spa and massage is convenient and provides head to toe service as well.

Location- need to take grab or their shuttle to shopping malls. Takes abt 20mins drive to Batam Grand Mall. Shuttle service - Front office did not inform us that we need to book in advance for the shuttle to pick us up from the designated malls. Good thing there is Grab. Breakfast - was mediocre. Table not cleared fast enough, food not topped up promptly. Not much food variety.

Check-in was relatively fast. Staff did not hesitate to provide us with extra key card upon request. The place was clean and tidy. Staffs were very friendly, very helpful when comes to queries and requests. Breakfast spread was surprisingly large. Service staffs in the breakfast area were really great. The conceirge help arranged a transport for us to go to the Panbil Edu Park. The driver was very friendly and helpful. He took the extra effort to drove us around the entrance of the park to show us where the cafe was and where to get the tickets. There is a mini mart on the outside right of the exit gate. You can get your snacks or other essentials if needed. The prices are about the same as that of other supermarts

Room lack hanging facilities to hang wet towels and/or swim wear. You may want to bring some hangers or cloth line to do so

The room and the staffs. The staffs are approachable, friendly and polite. They are responsive for our extra bed and toileteries and room service request.

The breakfast at the ballroom. We suppose to have breakfast at Andaliman Restaurant but not sure why they shifted the breakfast at the huge ballroom. It is not convenient as the buffet spread are scattered around and the centre of the ballroom. The coffee machine spoilt and the taste of the food doesn't meet our expectation. At least the noodle, fried rice and porridge should have much taste. The pastries, donuts and waffles station are good.They have varieties to choose from.

Great spread for breakfast - American, Asian and vegetarian choices available. even had bread & butter pudding and an Asian desert that changed daily. The apartment was big w a fully functional kitchenette and they provided cooking utensils and cutlery. there’s a supermarket next door for daily shopping if one doesn’t want (or can’t!) leave the property. the property has an on-site bakery, 2 restaurants and a bar on the top floor with amazing views of the lake in the evenings. a very large and complete gym, swim pool (with a detached indoor kids pool) and a full spa complete the whole experience.

location is a bit far from the usual shopping areas of Batam. nothing that couldn’t be solved using Grab/Gojek/Maxim.

Very sufficient and exclusive aparthotel compound with all your needs. The bed was comfortable and fluffy, and the property was so well decorated in time for Christmas celebrations. The breakfast buffet has lots of choices and parking at the property is secure. We liked the swimming pool and there are shops at the property as well. Clean and comfortable unit.

Nothing to complain about, do take note that the property is quite a distance from the airport and also from the ferry terminals.

While some ppl may think location is abit out of town, it is very convenient to get to everywhere and grab is at super reasonable price. Breakfast is excellent and variety of choices

While the hotel swimming pool is available for hotel guests and service apartment residents, don't quite understand why the service apartment residents cannot use the swimming pool towel? We were told to use our room towel? Really not very happy about that, otherwise i would be very delighted to give 10 star to this property

Overall it was great and fun staying with friends as group

Food could have improved better. I visited during 2021, I felt breakfast was nice , however this time I don’t feel good. Some food are fresh and some felt like old and it was quite difficult to eat and no hot as well. If food quality and freshness with hot could have been improved, this place is one of the best I would recommends to others. Overall rating 8 out of 10. I believe management will consider my feedback to improve in future.

Secured (presence of security guards), clean, peace and tranquility (there’s a nature park nearby where one can go for a morning or evening stroll), and convenience (there’s a supermarket when you walk out from the entrance; right side and it’s near the houses).

The bottom of the swimming pool Is a bit of dirty and would be best if it can be maintained regularly.

Room was perfect I loved it and food delicious the swimming pool was Amazing with a nice view of nature and lake, it was so Amazing.

I think there should be staff taking a guest for a tour on the first day because everything was confusing on my first day and I only find out about the steam room the the second last day, other than that everything is on point I loved it staff very friendly and smiling.