Riu Palace Tropical Bay - All Inclusive

Love the wonderful food, and entertainment. We had to change rooms bcz it was a long walk from our room. So the desk woman kimmy made it possible for us to get a closer room. Appreciate her very friendly and welcoming

My number 1 problem which is both the riu is waiters, and waitress, bartenders treat African Americans the worse. Ex. When we are at the dining room table we either have to a ask the waiter can we get something to drink. When a white person gets a table the waiters break their neck to get thier orders. Even at the bar. No hi it's likes we are bothering them. They assume we won't tip them. I chock them by giving them a tip. I do bcz when the next black person comes to them they will treat everyone equal.

Great entertainment, beach clean , Jerk hut food the best pools nice, pool service

front desk should do better job at explaining daily itinerary or resort should have literature or marquis of daily activities,buffet waitresses catered to Caucasian guests for tips, front desk staff not friendly, too many locals on beach selling stuff was a nuisance and uncomfortable shuttle should be included to travel between Riu palace and Riu club resorts better food variety and food temperature bed extremely uncomfortable too hard(firm) like sleeping on floor and pillows too flat

Hotel was great, nice rooms, great shower/bathroom, good aircon, good working frig that actually got drinks cold. Food and drinks were good also (good drinks are usually problematic in Jamaica). Hotel seems to be well run - was impressed with management efficiency - refreshing. I've stayed at RIU's multiple times (regular and Palaces) and in multiple locations including both Negril locations and this one was the best by far. The food selection was not as lavish as past years (sadly, no big seafood displays) but what was there was good. Mosquito control seems to have improved - none in room and no bites outside (Santa Fe/Cabo should contact you). Evening entertainment improved and partially outsourced to local bands etc. - good for guests, staff and community - hope this continues and quality keeps getting better. Covid test process was quick, smooth and efficient. I have an old phone and couldn't connect to hotel's WIFI. Ladies at the front desk fixed that up - no problem. As back-up, I requested the onsite test center print the results for me - also no problem.

Definitely did not like the lobby bar/latte bar being sealed off in a glass enclosed room. The glass should be removed so that the lobby bar is and feels like it is actually in the lobby. Never went there once, whereas, in other locations, the lobby bar was usually a before dinner and after show/late night gathering spot Since this is my review I am adding a comment that I am sure will annoy most readers but since this is my review I am stating my opinion regarding the buffet. I firmly believe that RIU should require all guests to wear a mask when getting food from the buffet. All those people breathing all over the food that others have to eat - nope, not a fan at all - Covid is not gone, even if people want to act like it is.

All the staff I encountered were friendly, efficient, and pleasant. Beverly on the front desk was a star! I love how clean the entire property was. The view and location of my room was perfect. I had a corner oceanfront room in building 4. The hotel and room were as amazing as the pictures.

I absolutely did not like the food in the buffet area. Period. It was the worst part of my stay. Didn't matter what time of day it was... the food was just not up to par for me or anyone in our group. I think the hotel needs to put some real Jamaicans in the kitchen. Let them cook and SEASON the food. We did get some good eats nearby at the Sweet Spice restaurant and various street vendors. **Also in fairness, we did not try the specialty restaurants.

location, cleanliness, overall facilities

We paid for ocean front but our room 4313 had a huge tree and limb blocking the view. Absolutely no access to cash unless you leave property which is hit or miss in trying to find atm with money in it. Also we had a small issue where they told us on ALL paperwork including the appointment confirmation that Covid test was free and then charged us for it.

Front desk staff was very welcoming n helpful. Diendra was extremely courteous n kind. Buffet staff were great at the main restaurant. Entertainment staff were fabulous.

On arrival October 7 th around 2 pm the bellhop wasnt very nice at all. He didn't walk us to our room as I saw other guests being escorted. He just pointed to the direction of the room. On departure, October 10th 10 am I called for luggage for check out. My friend was waiting in the lobby n saw the same bellhop doing nothing. She had to come back to the room area to help me with the luggage. I did tell the Diendra that no one came. When we got our car to the lobby to get our luggage now he walks over to help put or luggage in the car. It was the same bell hop. An older darkened skin man. He shouldn't be dealing with guests at all. I can remember his name.

great entertainment friendly and accommodating staff various meal options including authentic Jamaican cuisine

The toilet stopped flushing There was a small roach on the night stand The AC started running warm

loved everything about the property except one thing

getting into a la carte was pretty difficult to get what you want except the buffet but buffet was very good but still

The rooms were updated and comfortable. The beach is clean and safe, with lots of trees to provide shade. Beach servers were attentive!

The food could be better.

The people there were very nice very helpful very accommodating.

I had a wobbly bed and it was not a proper king size bed. The entertainment catered to the lighter skinned people